Key Facts

Remote From:

United States

Category: Account Manager

Full time

Senior (5-10 years)

English

Hard Skills

Strategic Management Account Management Customer Success Management Financial Risk Management Employee Retention Customer Engagement Account Management Employee Onboarding Customer Success Management Customer Risk +13 more

Other Skills

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Strategic Planning
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Microsoft Office
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Negotiation
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Collaboration
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Active Listening
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Interpersonal Communications
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Proactivity
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Goal-Oriented
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Plan Execution
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Verbal Communication Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Bachelor's degree with an interest or background in cyber security, law enforcement, or trust and safety
5+ years in a B2B Account Management role, preferably in software / cyber security
Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers
Excellent communication skills (listening, written and in-person), negotiation and value-based selling with a customer-centric mindset

Requirements:

Own and manage an account portfolio, being accountable for the performance of each customer
Manage the full customer journey from onboarding and adoption to renewal and expansion to ensure customer success at every stage
Develop and maintain strong, strategic relationships with decision-makers and key stakeholders within accounts
Identify growth opportunities within the portfolio to drive up- and cross-sell and strategically grow the account

Maltego Technologies

About Maltego Technologies

Maltego is the world’s most used all-in-one intelligence platform for complex cyber investigations. It has empowered over one million investigations worldwide since 2008. Maltego empowers investigators worldwide to accelerate and simplify their investigations through link analysis. It is the all-in-one tool with easy data integration in a single interface, powerful visualization and collaborative capabilities to quickly zero in on relevant information. Maltego is used by a broad audience, from security professionals and pen testers to forensic investigators, investigative journalists, and market researchers. Headquartered in Munich, Maltego has grown to over 100 employees in Germany and works with customers including the Federal Bureau of Investigations, INTERPOL, and major tech and service companies including half of the DOW 30.

Founded: 2018

Company size: 51 - 200

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Job description

Why we need you

Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys.

As a Senior Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment. Your main focus will be on keeping our customers happy, owning the commercial relationship and ensuring their successful renewal, and up/cross-sell. You will engage with our Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, forward the feedback you collect on customer experience, and ensure updates go the full circle and reach the customers.

What to expect

Your responsibilities will include:

Ownership of an account portfolio where you are accountable for the performance of each customer.
Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage.
Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts.
Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer.
Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account.
Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions.
Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success.

Your profile in short

Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety
5+ years in a B2B Account Management role, preferably in software / cyber security
Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers.
You can lay out clear plans of action on how to achieve meaningful business outcomes for the customer.
You have great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics with a customer-centric mindset.
You are a problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer
You seek opportunities with a business and sales mindset to find win/win solutions and grow the pie
You have an affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools
Fluent in English (written and spoken)

Why you will love Maltego

Maltego is a scale-up company. We provide you the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:

Insights into the daily operations of a fast-growing tech scale-up
Opportunity to quickly take over responsibility and make a direct and long-lasting impact
Motivated and highly international team

At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.

Location

Remote in the USA

Required documents / information

Ready to help drive the future of digital investigations? Apply now with your resume and a cover letter highlighting your experience in account management

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