Key Facts

Remote From:

Full time

English

Hard Skills

Account Management Demonstration Skills Sales Management Sales Management Pipeline Planning Go-to-Market Strategy Overcoming Objections Deal Structuring Property Management Accounting Software +11 more

Other Skills

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Communication
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Proactivity
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Personal Integrity
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Organizational Skills

Roles & Responsibilities

Based in North America and able to work remotely with the team
Proven experience in high-volume outbound sales (calls, emails, demos) and pipeline management
Experience managing post-sale accounts to drive Net Revenue Retention (NRR) through add-ons and upsells
Strong Salesforce experience for forecasting and pipeline management

Requirements:

Own and drive post-sale commercial relationship to achieve ARR targets by expanding accounts through add-ons (Dynamic Pricing, Smart Locks, QuickBooks Online, Insurance) and upsells
Lead the sales cycle for add-ons and upsells, including discovery, product demonstrations, and negotiations
Execute outbound campaigns to a global customer base with high-volume outreach, maintain an accurate Salesforce forecast and pipeline
Collaborate with regional CSMs to identify expansion opportunities, manage renewals where expansion exists, and provide product/marketing/sales feedback

Hostaway

Computer Software / SaaS

About Hostaway

Hostaway is the world's leading vacation rental management software, perfect for those with 2 to 1,000+ listings. We make it easy for you to get more out of your business while spending less time with tedious manual tasks. What we offer: - Channel Manager - Property Management System - Messaging Services - Mobile Apps - User Management - Booking Engine - Revenue Management - Dynamic Pricing - API Our dedicated team brings their deep experience of the sector to the forefront, giving you continual insight into how best to run your business anywhere in the world. More bookings. Less hassle.

Company type: Scaleup

Industry: Computer Software / SaaS

Founded: 2018

Company size: 201 - 500

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Job description

NOTE: This is a FULLY remote role, but the candidate must be within North America to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within North America.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

As an Account Manager at Hostaway, you will own the post-sale commercial relationship with our global customer base. Your primary objective is to drive Net Revenue Retention (NRR) by expanding customer accounts through the adoption of add-on products and strategic upsells.

You will be a key commercial driver, proactively engaging with accounts to uncover expansion opportunities and ensure customers are maximizing the value of the Hostaway ecosystem. This role demands a high volume of outbound activity, disciplined pipeline management in Salesforce, and strong cross-functional collaboration.

Your mission

Own and exceed monthly and quarterly ARR targets by driving the adoption of key add-on products such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
Collaborate with regional CSMs (for Mid-Market/Enterprise) to identify expansion opportunities within their portfolios. You will act as the commercial expert, leading the sales cycle for add-ons and upsells identified by the CS team.
Maintain a high-integrity, accurate forecast and pipeline in Salesforce. You will be responsible for managing a high volume of opportunities simultaneously, with clear next steps and close dates.
Execute targeted outbound campaigns, making large quantities of calls, emails, and demos daily to a global portfolio of existing customers to generate new expansion pipelines.
Become an expert on the value proposition of Hostaway's add-on solutions. You will lead discovery calls, product demonstrations, and commercial negotiations, effectively overcoming objections to close deals.
Manage the commercial aspects of the customer relationship post-sale. This includes structuring deals, ensuring contracts and addenda are executed correctly, and managing renewals where expansion opportunities are present.
Develop and execute targeted business strategies for your portfolio, managing the full sales process from initial scoping to contract closure with operational rigor.
Act as a crucial feedback loop to the Product, Marketing, and Sales teams, sharing insights from customer conversations to inform product strategy and go-to-market motions.