Key Facts

Remote From:

Full time

English, French

Hard Skills

Client Services Demonstration Skills Employee Onboarding Escalation Management Account Management Customer Analysis Customer Success Management Employee Onboarding Sales Development Continuous Improvement Process +5 more

Other Skills

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Communication
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Analytical Thinking
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Problem Solving

Roles & Responsibilities

C2 level French or bilingual (French-English) proficiency.
Experience delivering onboarding sessions, trainings, and product demonstrations.
Ability to develop onboarding materials in French and English.
Strong cross-functional collaboration skills with Sales and Customer Success; excellent communication and customer-centric mindset.

Requirements:

Implement effective onboarding processes for new customers to ensure a seamless transition and solid foundation for success.
Conduct initial training sessions and product demonstrations tailored to customer needs.
Develop customized onboarding materials and resources in both French and English.
Maintain proactive communication with new customers throughout onboarding and serve as the primary contact for French-speaking customers, addressing issues promptly.

Hostaway

Computer Software / SaaS

About Hostaway

Hostaway is the world's leading vacation rental management software, perfect for those with 2 to 1,000+ listings. We make it easy for you to get more out of your business while spending less time with tedious manual tasks. What we offer: - Channel Manager - Property Management System - Messaging Services - Mobile Apps - User Management - Booking Engine - Revenue Management - Dynamic Pricing - API Our dedicated team brings their deep experience of the sector to the forefront, giving you continual insight into how best to run your business anywhere in the world. More bookings. Less hassle.

Company type: Scaleup

Industry: Computer Software / SaaS

Founded: 2018

Company size: 201 - 500

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Job description

NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within EMEA.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.

As we continue to grow and expand into new territories, we need Customer Onboarding Specialists who have proficiency in certain languages. Right now we see excellent growth in French-speaking markets and need to hire someone with C2 level French or bilingual level French language skills.

Key Responsibilities

Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
Develop customized onboarding materials and resources in both French and English.
Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
Serve as the primary point of contact for new French-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.