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Account Manager | Atendimento Estratégico

People Talent

Key Facts

Remote From: 
Brazil
Full time
Portuguese

Other Skills

  • •
    Quality Assurance
  • •
    Consultative Approaches
  • •
    Communication
  • •
    Time Management
  • •
    Proactivity
  • •
    Detail Oriented
  • •
    Strategic Thinking

Roles & Responsibilities

  • Proven experience as an Account Manager or strategic marketing professional with a consultative, client-facing approach.
  • Strong ability to structure marketing plans (personas, content, competitive analysis) and interpret campaign data.
  • Proficiency with project management tools (Asana) and CRM/marketing automation platforms (RD Station).
  • Knowledge of key performance metrics (CAC, LTV, ROAS, conversions) and client satisfaction indicators (NPS, CSAT).

Requirements:

  • Manage a portfolio of clients, ensuring quality and progression of deliverables.
  • Lead strategic alignment and progress review meetings with clients.
  • Structure marketing plans (personas, content, competitive analysis) and coordinate execution.
  • Monitor and interpret campaign performance data across Google Ads and Meta Ads.

Job description

🚀 Estamos em busca de uma pessoa para atuar como Account Manager | Atendimento Estratégico, sendo responsável por garantir a excelência na gestão e execução das estratégias de marketing dos clientes.

🎯 Essa pessoa será a principal interface entre cliente e operação, atuando de forma consultiva para equilibrar performance e branding, garantindo entregas de qualidade, cumprimento de prazos e evolução contínua das contas.

💼 Principais responsabilidades:

  • Gerenciar carteira de clientes, garantindo qualidade e evolução das entregas
  • Conduzir reuniões estratégicas de alinhamento e acompanhamento
  • Estruturar planejamento de marketing (personas, conteúdos, concorrência)
  • Acompanhar e interpretar dados de campanhas (Google Ads e Meta Ads)
  • Gerenciar fluxos e demandas via Asana
  • Apoiar integrações e melhorias em CRM e automações (RD Station)
  • Traduzir posicionamento de marca em ações estratégicas de marketing
  • Analisar indicadores de performance (CAC, LTV, ROAS, conversão)
  • Monitorar métricas de satisfação (NPS, CSAT, Healthscore)
  • Garantir organização e atualização de materiais e informações dos clientes
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