Role overview

Qualifications

3+ years' experience in renewals management, account management, or a related field, preferably in the software industry.
Proven track record of achieving or exceeding renewal targets.
Strong negotiation and communication skills, both written and verbal.
Experience with CRM systems (e.g., Salesforce) and other sales tools.

Responsibilities

Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships.
Negotiate contract terms and pricing with customers, ensuring on-time renewals.
Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue.

Key facts

Remote from: United States
Full time
Renewals Manager
English

Hard skills

Cross-Selling Customer Retention Product Renewals Contract Management Contract Management Account Management Product Knowledge Product Renewals Sales Development Microsoft Dynamics CRM Process Improvement Industry Trend Analysis Organizational Structure

Other skills

Analytical Skills
Teamwork
Detail Oriented
Goal-Oriented
Verbal Communication Skills
Relationship Building
Problem Solving

About the company

Redwood Software Inc.

Computer Software / SaaS

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

Company details

Company typeSME

IndustryComputer Software / SaaS

Company size201 - 500

Links

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Job description

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Renewals Manager is a critical role within the Sales team at Redwood Software, responsible for driving the successful renewal of existing customer contracts. This role will focus on maximizing customer retention, identifying upsell and cross-sell opportunities along with ensuring a seamless renewal process. The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the overall growth of the business.

Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities.
Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships.
Negotiate contract terms and pricing with customers, ensuring on-time renewals.
Work closely with Sales to hand off leads for upsell and cross-sell opportunities.
Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue.
Forecast renewal revenue and provide regular updates to management.
Develop and execute renewal strategies to achieve or exceed renewal targets.
Continuously improve the renewal process and contribute to best practices.
Stay up-to-date on Redwood Software's products and services, as well as industry trends.

YOUR EXPERIENCE

3+ years' experience in renewals management, account management, or a related field, preferably in the software industry.
Proven track record of achieving or exceeding renewal targets.
Strong negotiation and communication skills, both written and verbal.
Excellent relationship-building skills and ability to establish rapport with customers.
Ability to understand customer needs and identify opportunities for growth.
Strong analytical and problem-solving skills.
Experience with CRM systems (e.g., Salesforce) and other sales tools.
Ability to work independently and as part of a team.
Highly organized and detail oriented.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com

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