Account Director

Description

TITLE Account Director
DEPARTMENT Client Services
DIVISION NP Digital
LOCATION Remote US

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. AdAge named us Performance Marketing Agency of Year, Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and both Inc. and AdAge listed us on their Best Places to Work lists.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, programmatic display, performance creative and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

ABOUT THE OPPORTUNITY

We are seeking a strategic client services leader (Account Director) with deep digital and performance marketing experience supporting Enterprise organizations.

The Account Director is a senior, client-facing leader responsible for owning and growing key client relationships while driving long-term business impact. This role sits at the forefront of our client partnerships, shaping strategy, guiding cross-functional teams, and ensuring our work delivers against client business objectives.

As both a strategic advisor and team leader, the Account Director operates with a high degree of independence—proactively identifying opportunities, navigating complex challenges, and influencing senior client stakeholders. This individual plays a critical role in defining the vision for client engagements, elevating the quality of work, and expanding partnerships.

The ideal candidate brings a strong digital marketing foundation, thrives in a fast-paced agency environment, and demonstrates exceptional leadership, communication, and strategic thinking. They are comfortable managing a portfolio of large, complex accounts, building executive-level relationships, and using data-driven insights to inform decision-making and growth.

This is a newly created role to support the team’s growth. To qualify candidates must reside and be eligible to work in the United States.

ABOUT THE RESPONSIBILITIES

• Own and lead strategic direction across a portfolio of key client accounts, ensuring alignment with long-term business objectives
• Serve as the strategic partner and lead relationships for the agency with Director, VP, and C-level client stakeholders
• Drive proactive, insight-led recommendations that shape client marketing strategies and business outcomes
• Lead and mentor cross-functional teams, ensuring high-quality delivery and strong alignment across disciplines
• Identify and unlock opportunities for account growth, expansion, and deeper partnership across NP Digital services
• Operate autonomously in managing client relationships, anticipating needs, mitigating risks, and resolving complex challenges
• Oversee account health, including forecasting, resourcing, and financial performance
• Champion a best-in-class client experience while continuously elevating internal processes and team performance

ABOUT YOU

• 7+ years of experience in a digital marketing agency environment, with deep expertise in Performance Marketing and Integrated Digital Strategy
• 3+ years of experience leading large, complex Enterprise-level client engagements with full ownership and accountability
• Demonstrated ability to act as a strategic advisor to VP- and C-level stakeholders, influencing business decisions and marketing direction
• Proven track record of developing and leading complex, integrated marketing strategies across SEO, SEM, Paid Social, Display, Content, and other performance channels
• Strong experience driving account growth, including identifying opportunities, expanding scope, and deepening client partnerships
• Experience managing, mentoring, and developing direct reports or developing a cross-functional team of indirect reports
• Highly autonomous, proactive leader with strong problem-solving skills and a commitment to delivering exceptional client service
• Excellent written and verbal communication skills, with the ability to present and influence at the executive level
• Strong working knowledge of data, analytics, and performance measurement to inform strategy and decision-making
• Google Ads and Google Analytics certifications are a plus

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department include:

• Account Director (typically 7+ years)
• Senior Account Director (typically 10+ years)
• Group Account Director (typically 12-15+ years)

ABOUT OUR BENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:

• National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
• Flexible paid time off; 16 weeks maternity and 6 weeks paternity leave
• Health Savings Accounts with employer contribution, Healthcare Flexible Spending Accounts, Dependent Care FSA
• Vision and dental coverage
• Employer-paid short-term disability and life and AD&D insurance
• Employer-paid premium subscription to the Calm app
• Employer-paid virtual healthcare support through First Stop Health
• Voluntary pet insurance for your furry family members
• Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
• New hire technology stipend to set up home office
• Employer-sponsored 401(k) retirement with Roth option

ABOUT THE COMPENSATION

• Base Salary: USD $120,000 to $135,000; depending on experience and skills
• Commission eligible
• Bonus eligible

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

ABOUT OUR PRACTICES

NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.