IT Systems & Operations Specialist

Position Summary

Phileo Shared Services is seeking an IT Systems & Operations Specialist to serve as a key Technology Manager for our partner Christian schools. This is a dynamic mid-level role designed for a technical professional ready to transition from general support into advanced systems administration.

Operating at the heart of our Shared Services team, you will manage the essential "backbone" of school technology—from device deployment and network health to security protocols. While you will have significant autonomy over your assigned schools, you will also benefit from direct mentorship and professional development under the guidance of our Senior IT Specialists.

Key Responsibilities

• Device & Deployment Management: Manage the full lifecycle of student and faculty hardware to ensure devices are configured, updated, and secure.
• Network & Security Operations: Maintain and troubleshoot campus IP networks and implement security best practices.
• Subscription Administration: Oversee the management of software subscriptions and licenses, ensuring faculty and students have uninterrupted access to essential educational tools.
• Collaborative Projects: Work alongside Senior IT Specialists on infrastructure upgrades, cloud migrations, and security audits, gaining exposure to high-level architectural planning.
• 
  

Education & Professional Requirements

• Bachelor’s Degree in IT, Systems Administration, or a related field preferred.
• 2–4 years of experience in technical support or systems administration.
• Blackbaud Suite Support Experience (Preferred).
• Experience with Subscription Management is highly desired.
• 
  

Skills Required

• Systems Proficiency: Strong technical experience supporting hardware, software, and IP network equipment in a multi-user environment.
• Security Mindset: Understanding of modern security principles (encryption, permissions, and endpoint protection).
• Project & People Management: Ability to manage vendors and coordinate with school staff to ensure projects are completed on schedule.
• Exceptional Communication: Strong personal relationship skills with a "service-first" mentality toward faculty and students.
• Adaptability: A desire to learn and grow through mentorship, with the ability to handle multiple tasks in a fast-paced school environment.

Mission & Alignment

At Phileo Shared Services, our goal is to come alongside Christian schools to help them fulfill their unique missions. By providing high-quality fractional support services, we increase institutional accessibility and ease the operational burden on school leadership.

Please check the website regarding personal faith alignment and apply if you believe Phileo is the right environment for your next professional chapter. We would love to meet you!

Statement of Faith