Team Lead Sales Support Eastern Europe

The Job

We are entering an exciting new phase in Eastern Europe as we shift from an indirect model to a direct to retail approach. With a solid foundation already in place, this transition represents our next step toward deeper market presence and stronger commercial execution. We’re building our Sales organization and are looking for a Team Lead Sales Support to help shape this new team.

As the Team Lead Sales Support, you will play a key role in ensuring a seamless end to end order process and delivering outstanding service to our customers. You will lead a newly formed Sales Support team dedicated to supporting our direct to retail business. In this position, you act as an essential link between various internal departments, such as Sales, Warehouse, Business Support, and Product teams, and a diverse portfolio of external customers. Alongside managing daily operations, you are responsible for the accurate setup of new customers in our systems once commercial terms are agreed, ensuring a smooth start to every new partnership.

Your Mission

•    Build, manage, motivate, and further develop the Sales Support team;
•    Ensure accurate onboarding of new customers, making sure all customer information and related processes are correctly captured and maintained in our systems;
•    Support Sales Team in reviewing and aligning operational, commercial, and contractual terms with internal teams to ensure accurate, customer‑ready agreements;
•    Develop a process oriented way of working with internal and external partners;
•    Guarantee excellent customer service, including order intake and processing, billing, complaints handling, and shipping coordination;
•    Plan and prepare sales meetings in close cooperation with the Sales teams;
•    Act as a sparring partner for the Sales team, contributing ideas and challenging the status quo where needed;
•    Continuously assess and improve our ways of working, proactively identifying opportunities to strengthen our operational approach;
•    Work hands-on in daily operational activities and drive operational excellence in
monitoring logistics processes together with our Warehouse team in Tilburg;
•    Managing accounts receivable and debtor follow up;
•    Travel occasionally to visit markets, customers, and attend International Sales Meetings;
•    Other occurring relevant activities and/or projects.

Your Talent

• You have a Bachelor’s degree and experience in a similar position with demonstrable managing experience of a team;
• You are a leader who is analytical, commercially minded, and a strategic thinker. You focus on results, communicate effectively, and remain resilient under stress.
• You have a strong knowledge of international trade conditions, incoterms, export procedures and documentation;
• Fluent written and verbal communication in English and Polish, any additional language is considered as a plus;
• Excellent knowledge of Microsoft Office and Excel, SAP as well as knowledge in BI;
• You lead by example, bringing energy, positivity, and a solution-oriented mindset while ensuring excellence in execution and delivery;
• You operate from the control seat, proactively coordinating work, managing complexity, and partnering across departments to drive alignment and deliver collective results.

This role is based in Warsaw, Poland. Working remotely from other countries is not possible.

To apply for this role, you must already have the legal right to work in Poland. We will not apply for work or residence permits.

We Offer
 

• A full-time position with an attractive compensation package, complemented by an annual bonus scheme and competitive employment conditions.
• New hires (introduction) days;
• Great offer of e-learnings and a training offer for personal development;
• Employee insurances and a good pension scheme;
• Employee discount on the PUMA, Levi’s, Fuelforfans and BMW Lifestyle websites;
• Flexible working hours, modern workspace and a good working atmosphere;
• International working environment with colleagues of more than 50 different nationalities;
• Work hard, play hard. Our STICHD-events are legendary.

About Us

As a family of experts - currently employing over 750 people - we focus on creating exceptional products within our categories. From branded socks and underwear to fashionable swimwear and iconic fanwear, we are proud to Consciously Craft Convenience for customers and consumers.

Partnering with global A-list brands our current brand portfolio includes PUMA, Tommy Hilfiger, Levi’s, Head and Calvin Klein for our Essentials. For our Fanwear business: BMW Motorsport, Formula 1, Porsche Motorsport, Scuderia Ferrari F1 Team, Aston Martin F1 Team and Manchester City Football Club. And for our Lifestyle business: BMW Lifestyle.

Through weaving together Design, Sales, Logistics, Marketing and Digital, we create a seamless one-stop-shop environment. A member of the PUMA Group, STICHD is a licensee with its head office located in ‘s-Hertogenbosch, the Netherlands. In addition, STICHD has a global presence with sales offices throughout Europe, China, in Southeast Asia and North America. The company’s warehousing and logistics are in Tilburg, Netherlands, Mexico City and the United States of America.

If you’re interested in this position and meet the requirements, click 'Apply' now!

Acquisition as a result of vacancies is not appreciated.

STICHD provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at STICHD and PUMA and we do not tolerate any form of harassment or discrimination.