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IT Service Desk Agent ( Brasil –Sao Paulo / Remoto )

GSB Solutions

Key Facts

Remote From: 
Brazil , Mexico
Full time
English

Other Skills

  • •
    Self-Motivation

Roles & Responsibilities

  • Basic knowledge of operating systems (Windows/macOS) and common software
  • Strong communication and customer service skills
  • Problem-solving and troubleshooting abilities
  • Motivation to learn and grow in an evolving IT environment

Requirements:

  • Provide first-level IT support to end-users via phone, email, and chat
  • Diagnose and troubleshoot hardware, software, and network issues
  • Document incidents and resolutions in the ticketing system
  • Escalate complex problems to appropriate teams and monitor progress

Job description

Buscamos a un profesional junior con alta motivación y conocimientos para desempeñarse como IT Service Desk Agent
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