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Support Engineer Service Desk Agent-Brasil Remoto

GSB Solutions

Roles & Responsibilities

  • Experience in IT support
  • Knowledge of operating systems and applications
  • Ability to manage and document tickets
  • Customer service skills

Requirements:

  • Handle customer support calls/requests
  • Provide end-user support for computers, operating systems, and applications
  • Manage and document tickets in the system
  • Interact with vendors and other support levels

Job description

IT Service Desk Agent

• Atención de llamadas/solicitudes de soporte de cliente

• Soporte a usuario final en cuanto a computadoras, sistema operativo y aplicaciones, conexión a red, impresoras y periféricos

• Gestión y documentación de tickets en sistema

• Interacción/canalización con vendors y otros niveles de soporte

• Consulta y actualización de información documentada
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