IT Service Desk Analyst

Join our partner, a global technology leader known for developing advanced solutions that drive efficiency, sustainability, and innovation across key industries worldwide. This is an environment where cutting-edge engineering, energy-efficient technologies, and long-term impact come together — a place where innovation is lived, not just stated.

You will be part of a mature, stable, and people-centric ecosystem, with well-defined processes, strong collaboration, and a culture that values quality and continuous improvement. If you want a role where your work truly matters, and user experience is a priority, this opportunity is for you.

We are looking for an IT Service Desk Analyst with a passion for structure, clarity, and knowledge management — someone who will help optimise the global Knowledge Base and enhance the ServiceNow user experience.

Why this role?

Your work will directly impact how thousands of colleagues across EMEA find and use IT knowledge every day.

You'll operate in a stable, international, people-focused environment with clear processes and strong team support.

Remote flexibility — work from wherever you do your best thinking.

Full-Time Employment Contract

If you’re looking to join a stable, international, people‑focused environment, we encourage you to apply.

Key responsibilities

Govern, maintain, and improve content within the end-user and IT Knowledge Base

Follow up on feedback related to knowledge articles and ensure continuous improvement

Identify knowledge gaps, propose enhancements, and support knowledge quality initiatives

Evaluate user experience across the ServiceNow platform: identify bugs, usability or accessibility issues, and contribute to solutions

Communicate effectively with internal teams to ensure information is accurate, clear, and up to date

Requirments

Minimum 2 years of experience in IT Service Desk, IT Support, Knowledge Management, or a related role

Technical education or relevant IT background

Hands-on experience with IT Service Desk or IT Site Support is a strong advantage

Familiarity with ServiceNow or similar ITSM platforms is a plus

Strong English communication skills — written and spoken, used daily

Ability to collaborate with multiple stakeholders and communicate clearly across teams

Structured thinking, attention to detail, and a strong sense of end-user experience

Proactive, reliable, self-driven — someone who takes ownership and follows through