Fraud Detection Analyst

The Fraud Detection Analyst will work cases making outbound calls to verify suspected fraudulent authorizations. The analyst may also work chargeback and dispute cases for VISA and Mastercard programs as needed. They will work closely with the Fraud Analyst and Risk Manager to identify fraud patterns and resolve trends. 

• Review FDWC cases
• Make outbound calls/emails to cardholder to verify authorizations
• Review suspect payments
• Review active fraud patterns as needed
• Act as secondary to Fraud Analyst for administration
• Other duties as assigned

• Strong analytical, logical, and problem-solving skills
• Strong verbal and written communications
• Strong organizational skills
• Ability to multitask and work with minimal supervision within a team environment
• Ability to maintain a high level of professionalism in a fast-paced environment
• Ability to interact successfully with all members of the team in a remote environment
• Remain focused on the task at hand while remaining available for assistance with additional tasks as they arise
• Ability to interact in a professional manner with cardholders via phone and email
• Authorization fraud experience
• Defense Edge experience
• BS/BA preferred
• Ability to work within CorServ's footprint (AL, FL, GA, IA, KY, NE, NC, TN, TX, WI, WY)

About CorServ

CorServ is a credit card technology and portfolio management company that was founded in 2009. With decades of experience in payment systems, we enable financial institutions to enter or expand their credit card program with our open-soucre technology platform. our global headquarters is in Atlanta, GA. We offer a competitive compensation package and company-paid benefits package including medical, dental, and vision. We also offer a generous PTO plan, 401k match, and the ability to work in a remote environment.

CorServ is an Equal Opportunity employer—All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. CorServ is firmly committed to upholding EEO principles. As part of our standard pre-employment process, we conduct screenings for drugs, credit, and backgrounds in accordance with legal requirements and industry best practices. These measures help us maintain safe, secure, and inclusive work environment for all employees.