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Medical Assistant

Interwell Health

Key Facts

Remote From: 
United States
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Non-Verbal Communication
  • •
    Multitasking
  • •
    Time Management
  • •
    Teamwork
  • •
    Strong Work Ethic
  • •
    Customer Service
  • •
    Organizational Skills

Roles & Responsibilities

  • High School diploma or equivalent
  • 2+ years of experience as a Medical Assistant
  • Knowledge of medical terminology and procedures
  • Current, active Medical Assistant license and/or certificate (e.g., CMA or CCMA)

Requirements:

  • Coordinate patient intake and eligibility: receive referrals from IWH to IMG, confirm eligibility, collect registration information, set up patient charts in Acumen, retrieve relevant records, confirm medications and allergies, establish patient portal access, and ensure telehealth video is functioning.
  • Schedule and coordinate visits: connect with patients and schedule virtual appointments with the APP, and follow up on IMG appointments and outbound referrals.
  • Laboratory and medication support: follow up with ordered lab work and ensure any related orders (e.g., medication changes) are completed.
  • Documentation and team support: ensure all records from IMG visits are scanned into ICC, note outbound referrals in ICC with appointment date and time, and assist APPs with visit-related needs.

Job description

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

What You’ll Do

Essential Functions:

  • Receive referrals from IWH to IMG and confirm they are eligible for services
  • Collect registration information and set up a chart in Acumen
  • Retrieve all relevant records (medical records, insurance card, demographics)
  • Connect with the patient and schedule a virtual appointment with the APP
  • Confirm all relevant information with the patient (medications, allergies, pharmacy, etc)
  • Establish access to the patient portal and confirm that the telehealth video option is functioning properly
  • Follow up with all patient appointments with IMG and ensure outbound referrals are confirmed 
  • Follow up with ordered lab work and follow through on any orders related to lab work (medication changes, etc)
  • Ensure all records from IMG visits are scanned into ICC
  • Ensure any outbound referrals are noted in ICC, including appointment date and time
  • Support the APPs with any needs related to the visit

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

The Skills and Qualifications that you'll need:

  • Strong organizational and multitasking skills
  • Strong verbal and written communication skills
  • Superior customer service skills
  • Ability to work well in a team environment
  • Attention to detail and accuracy
  • Ability to maintain patient confidentiality and privacy
  • Ability to work independently and manage time effectively
  • Strong work ethic and dedication to providing quality patient care

Education and Experience:

Required

  • High School diploma or equivalent
  • 2+ years of working as a Medical Assistant
  • Knowledge of medical terminology and procedures

Preferred

  • Nephrology medical practice experience
  • Acumen experience
  • Associate’s degree in a medical field

Certifications and Licensure Requirements:

  • Current, active Medical Assistant License and/or Certificate (ex. CMA or CCMA)

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

  • We care deeply about the people we serve.
  • We are better when we work together.
  • Humility is a source of our strength.  
  • We bring joy to our work.
  • We deliver on our promises. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
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