Description
Position at LeadVenture
We are looking for a self-driven and competent Accounts Receivable/Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed or outstanding payments and negotiate contract settlements.
Duties and Responsibilities
• Monitor portfolio of accounts daily and identify outstanding account receivables
• Investigate historical data for debts and bills and take actions to encourage timely payments
• Process payments, credits, and refunds
• Research and respond to customer inquiries regarding billing-related issues
• Reconcile accounts for billing and cash application and resolve customer credit issues
• Contact customers (via phone and email) with overdue balances and collect payment
• Negotiate payment plans within approved guidelines
• Update account status records and keep up-to-date accurate notes on customer records
• Prepare and present reports on collection activities and progress
• Contact customers with declined credit cards and respond to ACH chargebacks within allotted time from the bank
• Answer incoming phone calls and respond to voicemails in a timely manner
• Respond to internal requests and manage email inboxes daily (personal and group email inboxes)
• Help customers navigate through the cancellation process to settle their contract balance
• Review accounts that have filed for bankruptcy
• Work with a 3rd party collections agency and submit delinquent accounts
• Escalate issues which need additional review
• Other projects and tasks as assigned
You’ll thrive in this role if you have:
• At least 2–3 years’ experience in Collections and Accounts Receivable
• Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.)
• Exceptional attention to detail and problem-solving skills
• Exceptional integrity, honesty, and trustworthiness
• Excellent ability to successfully interface with clients and handle multiple priorities concurrently
• Able to work in a fast-paced, continuously evolving environment
• Critical thinking skills
• Self-motivated
• High capacity to learn and adapt
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture, and more. Our family of brands includes Dealer Spike, Dealer Spike Canada, Dealer Car Search, Frazer, Net Driven, and Interact RV. We are an international company with offices located in the United States, Canada, Mexico, Belize, UK, India, and The Netherlands. Together, we are LeadVenture. In this role, you’ll be working with our Dealer Spike Canada brand who is a world-wide digital advertising company focused on helping dealers increase sales and service profitability through online digital advertising and training.
Equal Opportunity Employer
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
