PMO Manager

As the PMO Manager, Professional Services, you will hold direct commercial accountability for the revenue forecast and delivery performance of your portfolio. You will lead a team of Project Managers responsible for the end-to-end delivery of customer implementation projects, with collective revenue contribution exceeding $30M annually. This is a senior portfolio leadership role with responsibility for forecast ownership, people performance, and delivery quality across your assigned portfolio.

Revenue and Commercial Accountability

• Own the consolidated revenue forecast for your portfolio, ensuring accuracy is maintained and reported to Finance and the VP of Professional Services on a monthly basis.
• Monitor and actively manage team chargeable utilisation across your portfolio, intervening early where individuals or the team as a whole are trending below target.
• Ensure resource bookings in the PSA platform are maintained accurately across all in-flight projects within your portfolio, as the primary driver of the PS revenue forecast.
• Identify and address revenue risk proactively, including margin erosion, scope creep, and forecast slippage, escalating to the VP of Professional Services where required.
 

Leadership

• Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services.
• Define, implement, and drive adoption of project management standards, governance frameworks, and best practices.
• Build a culture of open communication, continuous improvement, and knowledge sharing across the team.
• Hold the team to a high standard of customer focus, with proactive problem-solving and strong delivery outcomes.
• Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success.

 

Project and Customer Management

• Own a portfolio of Professional Services engagements, ensuring projects are delivered on time, within scope, and on budget with high levels of customer satisfaction.
• Build and maintain strong relationships with key customer stakeholders and serve as an escalation point for critical issues.
• Hold full commercial ownership of an assigned portfolio of Professional Services projects, with responsibility for revenue attainment, forecasting accuracy, margin delivery, and overall financial health.
• Support Project Managers in identifying, assessing and mitigating delivery and commercial risks, ensuring early intervention to minimise revenue leakage, margin erosion, or customer dissatisfaction.
• Monitor and manage portfolio-level KPIs, including revenue attainment, forecast accuracy, margin performance, and customer satisfaction, using data-driven insights to inform decision-making and corrective actions.
• Oversee commercial arrangements, including the quality and governance of Statements of Work (SOWs), and the end-to-end change control process, ensuring all scope and commercial changes are appropriately assessed, approved, documented, and forecasted and billed.
• Standardise and refine delivery methodologies for SaaS implementations and consulting engagements to ensure consistency and quality across the portfolio.
• Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency.

 

Operational Excellence

• Lead resource planning and project staffing across your portfolio, ensuring adequate capacity, balanced workloads, and that incoming projects are resourced ahead of go-live.
• Develop and maintain systems for tracking key projects and portfolio performance indicators (KPIs), providing actionable insights and comprehensive reporting.
• Continuously enhance Professional Services practices, leveraging data analytics to drive efficiency, scalability, and improved customer outcomes.
• Partner with Sales, Finance, Product and Engineering to support project delivery and key operational processes.

Education

• Bachelor’s degree in business, project management, engineering, or a related field is required.
• An MBA or advanced certification in Project Management is highly desirable.

 

Experience

• 10+ years of proven experience delivering enterprise software solutions with a strong track record in project and team management.
• 3+ years in leadership roles, including managing remote team members across multiple time zones.

 

Technical Proficiency

• Proficiency in Microsoft Office and PSA platforms (such as NetSuite OpenAir, Certinia, or equivalent), with demonstrable experience managing resource bookings and revenue forecasting within a PSA environment.
• Demonstrated experience owning a revenue forecast within a Professional Services or PMO context.
• Experience creating and reviewing Statements of Work (SOWs).

You are a commercially grounded delivery leader with a track record of managing complex project portfolios in a Professional Services or PMO environment. You are equally comfortable owning a revenue forecast conversation with Finance as you are coaching a Project Manager through a difficult client escalation. You set high standards, hold your team to them, and create the conditions for consistent, repeatable delivery. You are data-driven in your decision-making, direct in your communication, and trusted by both your team and senior stakeholders.

·       An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture

·       We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance

·       Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)

·       Annual fitness allowance

·       Mental health support provided through access to Calm Premium meditation app and access to Talkspace

·       Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs  

Cority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to hr@cority.com.