Logo for Arise Virtual Solutions Inc.

Admin, Learning Delivery

Arise Virtual Solutions Inc.

Role overview

Qualifications

  • Excellent communications skills (written and oral)
  • Experience with business process improvement and root cause analysis
  • Advanced Excel and Google Workspace knowledge
  • Strong Microsoft skills

Responsibilities

  • Ensure Service Partner inquiries are handled accurately and confidently through each engagement
  • Coordinate session start arrangements with LDMs (rosters, welcome communications, timetables) and assist with compliance reporting for learner certification
  • Upload attendance reports to the LMS and assist with the finalization of classes
  • Act as a primary contact for the learning team to provide an inclusive, supportive learning experience and resolve learner inquiries via the ticketing process

Key facts

  • Remote from: Jamaica
  • Full time
  • English

Hard skills

Root Cause Analysis Google Workspace Learning Management Systems Business Process Improvement Escalation Management Student Record Maintenance Academic Support Services Help Desk Support Compliance Management Ad Hoc Analysis Cross-Functional Collaboration

Other skills

  • Microsoft Excel
  • Team Leadership
  • Customer Service
  • Microsoft Office
  • Procedure Development
  • Decision Making
  • Critical Thinking
  • Organizational Skills
  • Detail Oriented
  • Verbal Communication Skills
  • Problem Solving

About the company

Arise Virtual Solutions Inc. logo

Arise Virtual Solutions Inc.

Outsourcing & Offshoring

Arise Virtual Solutions has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes. To learn more about Arise Virtual Solutions, please visit arise.com or email us at info@arise.com. The Arise® Platform is the future of customer care.

Company details

Company typeSME
IndustryOutsourcing & Offshoring
Company size201 - 500

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! 

 

Our Core Values: 

Relentlessly Pursue Excellence

Empower People & Partners 

Make a Difference

No Boundaries

Embrace Possibilities

 

Our company is looking for an Admin, Learning Delivery who will report into the Directors of Learning Delivery.  This person will be responsible for ensuring personalized support to our Service Partners with the goal of retaining each Service Partner on the Arise platform. This individual will oversee the Service Desk Specialists and ensure the team works to demonstrate a favorable image of the Arise brand through effective use of critical thinking skills, professional communications, and internal/external customer interactions.

In addition to ensuring personalized support to Arise Service Partners, this role will be responsible for identifying and documenting the root cause of any pain points that are identified through Service Partner interactions. The Learning Admin will coordinate with internal teams to address the identified root cause issues and resolve them.
 
 This role will work heavily with Learning, Customer Success, Customer Opportunities, Partner Support, and Technical Support teams.  Based on findings from Service Partner interactions, and the ideal candidate will be comfortable making recommendations to these teams. In this role, you must be passionate about the Service Partner experience and be able to identify ways to maintain and grow Service Partner engagement on the Arise platform.

 What you will take on:

  • Ensure Service Partner inquiries are handled accurately and confidently through each engagement
  • Assist with inquiries relating to requirements of certification
  • Partner with LDMs to coordinate the start of session arrangements, Google docs, rosters, welcome communications, timetables, and other necessary tasks.Partner with LDMs to obtain necessary compliance reporting to ensure the successful certification of learners Upload of attendance reports to LMS
  • Assist with the finalization of classes. Act as a point of contact for the learning team to ensure an inclusive, caring, and supportive learning experience.
  • Assist with adequate documentation of procedures within the learning department.
  • Support for all matters relating to the learning activities, inquiries of completions, escalations pertaining to the learning environment access, assessments, and course records
  • Partner with learning teams to resolve learner inquiries via the ticketing process effectively.
  • Security-related updates, i.e., background, affidavit, and drug completion confirmation.
  • Vendor integration issues
  • Reporting outage issues
  • Pulling reporting for on-demand requests. 
  • Support instructor requests for class time changes, tech escalations, drop research, etc. 
  • Perform other duties as assigned

Our new team member will need:

  • Excellent communications skills (written and oral) to drive recommendations, articulate tradeoffs, and communicate plans internally
  • Experience with business process improvement and root cause analysis
  • Positive, people-oriented, and energetic attitude
  • Advanced Excel and Google Workspace knowledge
  • Strong Microsoft skills
  • Highly organized and pays excellent attention to details. 

 


When innovative, intelligent, creative, and passionate people get together, the results are astounding, and the opportunities limitless! Achieve your potential at Arise.

 

 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Related jobs

Jamaica

Other jobs at Arise Virtual Solutions Inc.

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.