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Senior IT Engineer

Cresta

Role overview

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus.
  • Minimum of 5 years of IT administration experience, with at least 3 years in a senior or lead role, preferably in a startup environment.
  • Extensive enterprise IT expertise across macOS and Windows, including Kandji, Microsoft Intune, and Okta for identity management.
  • Cloud-first IT proficiency with Okta and Google Workspace, strong scripting/automation skills (Bash, Python, PowerShell), and familiarity with Apple Deployment Programs (DEP/VPP/ABM) and cross-platform support.

Responsibilities

  • Lead the administration and optimization of macOS and Windows environments, ensuring security, performance, and scalability.
  • Oversee identity and access management with Okta (SSO/MFA) across applications and enforce security/compliance policies.
  • Administer device provisioning and security for Apple devices using Kandji, with policy enforcement and integration with Intune for device management.
  • Develop automation and integrations (scripts and AWS Lambda), manage Google Workspace collaboration tools, provide expert technical support, and lead IT projects from concept to completion in a startup environment.

About the company

Cresta logo

Cresta

Customer Experience & Contact Centers

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Intuit, Cox Communications, Dropbox, and Blue Nile.

Company details

Company typeScaleup
IndustryCustomer Experience & Contact Centers
Company size51 - 200

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Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
 
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
 
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
 

What you’ll be doing

  • System Administration: Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability.​
  • Identity and Access Management: Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications.​
  • Device Management: Utilize Iru/Kandji for the deployment, management, and security of all company Mac devices, implementing best practices for device lifecycle management. Microsoft Intune policy management.. ​
  • Collaboration Tools: Manage and support Google Workspace applications, ensuring efficient communication and collaboration among team members.​
  • Automation and Scripting: Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks, enhancing operational efficiency and reducing manual intervention.​
  • Systems Integration: Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability.​
  • Security Compliance: Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations.​
  • Technical Support: Provide expert-level technical support to staff, resolving complex hardware and software issues promptly.​
  • Project Leadership: Lead IT projects from conception to completion, including system upgrades, migrations, and the implementation of new technologies.

What we look for:

  • Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus.​
  • Experience: Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment.​
  • Technical Proficiency:
    • macOS Expertise: Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments.​
    • Windows Operating systems: Advanced knowledge of Microsoft Intune, application deployment, device management.
    • Device Management: Advanced proficiency in administering Kandji, focusing on support and device policies, including integration with identity and access management solutions like Okta.​
    • Cloud Solutions: Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration, demonstrating a cloud-first approach to IT infrastructure.​
    • Scripting and Automation: Advanced scripting skills in languages such as Bash, Python, Go, Powershell, Terraform: applied to automate tasks, enhance scalability, and deliver efficient, secure results.​
    • Apple Deployment Programs: In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager, including integration with Kandji, Kolide and Crowdstrike to streamline device deployment and management.​
    • Hardware and Infrastructure: Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure, including network equipment, to ensure seamless IT operations.​
    • Collaboration and Independence: Proven ability to work both individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting.​
    • Cross-Platform Support: Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments, ensuring comprehensive IT assistance.​
    • Startup Experience: Prior experience in startup environments is a plus, indicating adaptability and a proactive approach to evolving technological landscapes.​

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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