HR Global Services Manager / EMEA and LATAM (m/f)

Description -

Job Summary:
This role is responsible for managing a team of 7 individual contributors to ensures compliant, superior global services, focusing on benefits, mobility, and employee support. The role upholds KPIs, embodies core values, supports HR's strategic role, and enhances employee experiences through myHR services. The role coaches managers and employees, communicates projects and provides people care management, fostering team growth within a dynamic environment.

Responsibilities:
• Provides direct and ongoing leadership for a team of individual contributors and/or supervisors designing and developing new HR processes, enhancements, updates, and coordinating projects.
• Advises local HR and business stakeholders (i.e. managers and employees) on local legislations, Workday, and HR processes.
• Reviews organizational HR processes and policies and ensures these are compliant with the local legislations.
• Manages the global services team to ensure a superior employee services cycle with a breadth of global services that include benefits, retirement, workforce mobility, employee support, and executive services through HR contact centers and advanced self-service tools.
• Ensures all organizational KPIs are met including flawless support without excursions, resolving tickets, customer satisfaction and compliance.
• Exemplifies organization’s core values, supports the advancement of human resources as a value driver for organization's future.
• Improves employees' experience and customer satisfaction through myHR services.
• Provides coaching and guidance to HR managers and employees to use myHR services and HR processes.
• Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.
• Provides people care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development.

Education & Experience:
• Bachelor's or Master's Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• 7-10 years of job-related experience or 5-7 years of management experience, preferably in customer service, or a related field.

Knowledge & Skills:
• Strong knowledge of HR processes and experience in change management and process improvements
• Strong knowledge of Human Resources Information System (HRIS)
• Knowledge of Excel, knowledge of Power BI would be an advantage

Cross-Org Skills:
• Cross-cultural Awareness

• Customer Centricity

• Change Management
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

•  Health insurance for the employees and their closest family
• Employee assistance program
• Employee purchase program
• Multisport card
• Life insurance
• Flex-time arrangements and work from home opportunities
• Trainings and opportunities for personal development or advancement within the company
• Recognition programs
• Employee Capital Plans (PPK)
• Employee Pension Scheme (PPE)

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"