Application support- (- on premise migration experience)

Description

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a Application support- (- on premise migration experience):

Responsibilities:

• Validate end-user functionality on virtual desktops (NDS.Next), ensuring the M365 suite and internal business applications operate correctly post-migration.
• Perform rigorous application testing, including defect reproduction and regression testing, before and after the transition from on-premises to the Azure cloud.
• Troubleshoot and resolve technical issues across Windows, specific software applications, and desktop environment configurations.
• Manage issues routed by the helpdesk, taking ownership of complex problems to drive closure.
• Write clear technical notes and user updates, effectively managing stakeholder expectations throughout the migration process.
• Provide structured reporting on assigned workloads, specifically identifying status, potential risks, and project blockers.
• Ensure stable connectivity and access by managing Azure components like login permissions, networking, and storage.

Requirements:

• Hands-on experience with Azure and On-premises migrations, specifically moving Virtual Desktops (VD) to the cloud.
• Strong knowledge of Windows applications and desktop environment troubleshooting.
• Proficiency in Azure components, including Identity/Permissions (login), Networking, and Storage.
• Solid background in Application Testing and regression workflows.
• Excellent communication skills to manage user expectations and technical documentation.

Desired:

• Prior experience in a dedicated IT Support/Service Desk role.
• Experience with M365 suite deployment and troubleshooting.
• Familiarity with internal app store deployment and line-of-business (LOB) tools.

Languages:

• Advanced Oral English.
• Advanced Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

Requirements:

• Hands-on experience with Azure and On-premises migrations, specifically moving Virtual Desktops (VD) to the cloud.
• Strong knowledge of Windows applications and desktop environment troubleshooting.
• Proficiency in Azure components, including Identity/Permissions (login), Networking, and Storage.
• Solid background in Application Testing and regression workflows.
• Excellent communication skills to manage user expectations and technical documentation.