Insurance Call Center Supervisor

What we can offer you:

• The starting base compensation for this position is $43,360 to $87,875 salary.  The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location

• Eligible for Annual Merit Increase and Bonus

• Paid Time Off (almost 4 weeks the first year)

• 8 Paid Holidays

• 401(k) plan with employer match up to 7%

• Medical, Dental, Vision and Prescription coverage

• FREE AAA membership (inclusive of product & service discounts) 

• FREE Life Insurance and so much more!

The primary duties of the Insurance Call Center Supervisor are:

• Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.

• Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources. 

• Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls. 

• Provide coaching and counseling to associates with professionalism.                                               

• Prepare monthly reports of the department’s activity and sales statistics for management.                               

• Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.                  

• Handle all time accounting and scheduling of sales associates.                                                          

• Assist in monitoring the sales department’s performance results vs. plan.

• Develop sales associate action plans

• Handle escalated customer issues that are more complex than can be handled by a sales associate.

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Minimum Qualifications:

• The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST. This schedule also includes one rotating Saturday every 8 weeks (9:00am to 5:00pm EST).

• Associate’s degree in Business or related field or equivalent.

• 5+ years of experience working in the insurance sales field including one year of supervisory experience.

• An active Personal Lines or Property & Casualty License.            

• Excellent oral and written communication skills.

• Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).