Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Billing Retirement Administration COBRA Administration COBRA Administration Operations Administration Maintenance And Provisioning (OAMP) Process Control Accounts Payable Payment Processing Enrollment Management Digital File Management Data Management Data Consistency COBRA Administration Operational Efficiency Client Services

Other Skills

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Microsoft Excel
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Time Management
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Teamwork
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Detail Oriented
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Verbal Communication Skills
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Empathy
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Problem Solving

Roles & Responsibilities

1+ years of experience in COBRA benefits administration, billing, customer service, or related field
Strong attention to detail and ability to accurately process transactions
Excellent customer service skills with the ability to explain complex information clearly
Basic proficiency in Microsoft Excel and other data management tools

Requirements:

Respond to participant and client inquiries related to COBRA, retiree, and direct billing coverage; provide clear guidance on eligibility, enrollment, and billing questions
Deliver empathetic and timely customer service to support positive participant experiences
Process COBRA, retiree, and direct billing transactions including enrollments, terminations, premium payments, and adjustments
Maintain accurate participant records within COBRA and billing platforms and support data accuracy and compliance across systems and reports

Job description

Overview:

Alera_Color_250x80

COBRA and Direct Billing Specialist – Employee Benefits
Location: Remote

At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies. We’re seeking a COBRA and Direct Billing Specialist who will contribute to delivering proactive service, strategic guidance, and an exceptional client experience.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

Make an Impact: Your work supports businesses and individuals in protecting what matters most.
Grow With Us: We invest in development, mentorship, and long-term career growth.
The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.
National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal.

Responsibilities:

What You’ll Do / Your Impact

Client Partnership & Service Excellence

Respond to participant and client inquiries related to COBRA, retiree, and direct billing coverage
Provide clear, professional guidance on eligibility, enrollment, and billing questions
Deliver empathetic and timely customer service to support positive participant experiences

Operational & Compliance Excellence

Process COBRA, retiree, and direct billing transactions including enrollments, terminations, premium payments, and adjustments
Maintain accurate participant records within COBRA and billing platforms
Support compliance with federal and state COBRA and billing regulations by following established processes
Ensure data accuracy and consistency across systems and reports

Growth & Retention

Assist in identifying opportunities to improve operational efficiency and service workflows
Support the COBRA & Billing team with administrative and operational tasks as needed
Participate in training and professional development to expand technical knowledge and service capabilities

Qualifications:

What You Bring

Required

1+ years of experience in COBRA benefits administration, billing, customer service, or a related field
Strong attention to detail and ability to accurately process transactions
Excellent customer service skills with the ability to explain complex information clearly
Basic proficiency in Microsoft Excel and other data management tools
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast‑paced environment

Preferred

Experience with COBRA, retiree, or direct billing processes
Familiarity with WEX or similar COBRA administration platforms

Core Competencies

Client service and professional communication
Data accuracy and compliance focus
Process execution and problem‑solving
Collaboration and teamwork
Learning mindset and adaptability

Additional Information:

Compensation:
Hourly range: $24 – $26 per hour

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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