Key Facts

Remote From:

Philippines

Category: Front Desk Officer / Receptionist

Full time

Junior (1-2 years)

English

Hard Skills

Electronic Health Record Applications Clinical Data Management Medical Record Management Data Validation Copayment Collection And Processing Database Management Telephony Medical History Documentation Digital File Management Help Desk Support +7 more

Other Skills

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Time Management
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Scheduling
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Customer Service
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Communication

Roles & Responsibilities

Bachelor's degree (preferably in Medical, but not required)
At least 1 year BPO/Call Center experience or related
Excellent English communication skills (written and oral)
Willing to work in shifting/night shifts and able to work from home with reliable internet

Requirements:

Respond to chats, inbound and outbound calls to patients, providers, and health insurance companies regarding inquiries, appointments, and data verification
Handle emails and voicemails; provide administrative support including data entry, record management, and time-keeping
Obtain medical history by navigating Electronic Medical Records (EMR) systems and enter patient information using EHR; maintain database records
Collect payments for cash pay, copays, and deductibles and ensure HIPAA compliance

Vector Outsourcing Solutions Philippines

About Vector Outsourcing Solutions Philippines

At Vector Outsourcing Solutions Phils. Inc, our mission is to establish ourselves as the ‘Best in Class’, in the delivery of healthcare management services and billing services. We handle each and every client as if they are our only client by providing individualized business plans and keeping the client informed of the ever changing healthcare industry. Our attentiveness to your billing, your practice needs and your path to success will exceed all expectations. We believe that our success can only be measured through the success of the medical practices we manage.We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and end up on top as we continue to expand.Vision:To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer serviceMission:To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovationValues:TransparencyHonestyAccountabilityTrustResponsibilityEfficiencyAdaptabilityInnovationRespect

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Salary: 30,000- 50,000 PHP/ month

Job Description:

Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.
Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.
Obtaining medical history by navigating through different Electronic Medical Records Systems.
Entering Patient Information using EHR
Maintaining database records
Collecting payment for cashpay/ copay/ deductibles
Strictly adhering and complying with the HIPAA policy.

Minimum Qualifications:

Graduate of Bachelor's Degree (preferably in Medical, but not required)
Consultancy basis minimum of 6 months consultancy contract (subject for renewal)
1 year BPO/ Call Center experience/ related experience (preferred, but not required)
Must have excellent English communication skills, both written and oral
Preferably with Prior Authorization and Medical Virtual Assistant experience
Preferably with EMR/EHR experience and knowledge with Medical Insurance
Willing to work in shifting schedules, mostly night shift
Able to Work From Home, must have reliable internet connection

Others: