Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Medical Billing Medical Insurance Claims Inbound Calls Aftercare Data Entry Escalation Management Medical Abbreviations Call Center Experience Information Privacy Customer Complaint Resolution +1 more

Other Skills

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Record Keeping
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Customer Service
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Typing
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Time Management
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Teamwork
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Detail Oriented
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Consultancy role with a minimum 6-month contract.
At least 1-2 years of customer service, call center, or healthcare-related experience.
Strong communication and interpersonal skills in English (written and verbal).
Proficient data entry skills with a typing speed of 40 WPM or faster, and ability to handle confidential information.

Requirements:

Manage incoming calls from patients, healthcare customers, and service providers.
Deliver accurate information and support regarding healthcare policies and procedures.
Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
Maintain thorough documentation of customer interactions and transactions.

Vector Outsourcing Solutions Philippines

About Vector Outsourcing Solutions Philippines

At Vector Outsourcing Solutions Phils. Inc, our mission is to establish ourselves as the ‘Best in Class’, in the delivery of healthcare management services and billing services. We handle each and every client as if they are our only client by providing individualized business plans and keeping the client informed of the ever changing healthcare industry. Our attentiveness to your billing, your practice needs and your path to success will exceed all expectations. We believe that our success can only be measured through the success of the medical practices we manage.We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and end up on top as we continue to expand.Vision:To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer serviceMission:To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovationValues:TransparencyHonestyAccountabilityTrustResponsibilityEfficiencyAdaptabilityInnovationRespect

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Salary: PHP 30,000- PHP 35,000/ month

Job Description:

Manage incoming calls from patient, healthcare customers and service providers
Deliver accurate information and support regarding healthcare policies and procedures.
Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
Maintain thorough documentation of customer interactions and transactions.
Adhere to HIPAA and other relevant healthcare regulations.
Coordinate with other departments to escalate and resolve complex matters efficiently.

Minimum Qualifications:

Consultancy role with a minimum 6-month contract
At least 1-2 year of customer service, call center, or healthcare related experience preferred.
Basic understanding of medical billing, insurance claims, and healthcare terminology
Strong communication and interpersonal skills.
Ability to handle inbound calls professionally and efficiently.
Strong attention to detail, accuracy, and excellent time management skills are essential.
Must possess excellent communication skills in English, both written and verbal.
Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
Must demonstrate the ability to work with and protect confidential information.
Able to work from home with reliable internet and a backup connection.

Others: