Sr. Drug and Occupational Health Specialist

Job Title:  Sr. Drug and Occupational Health Specialist 

Department: Operations - Drug and Occupational Health

Reports To: VP of Drug and Occupational Health

Employment Type: Full-Time, Hourly, Remote

Compensation:  $21.63-$24.04 per hour 

Schedule: 7:00am-4:00pm PST

Location: This is a remote position; however, due to compliance reasons we can only consider candidates residing in one of these eligible states: AL, AZ, CO, GA, IL, MA, MD, ME, MI, MN, NC, NH, NJ, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI, WV  

About AccuSourceHR: AccuSourceHR™ workforce solutions is a full-service employment screening organization with headquarters in Phoenix, Arizona. Since its inception in 1999, AccuSourceHR™ has been committed to continuously promoting a balance between affording innovative technology resources and providing high-quality, consistent, US-based client care. This objective is reinforced with the belief every client is unique and deserves a customized program of quality background and drug screening solutions to meet their specific organizational goals. As a PBSA-accredited provider, AccuSourceHR™ strives to ensure every client is confident in their program and views our team as an extension of their organization’s human resources, security, and risk mitigation teams. AccuSourceHR™ is equally dedicated to fostering a positive employee experience ensuring our team members feel valued, supported, and empowered in their roles. Our company culture is built on collaboration, continuous learning, and commitment to excellence, which we believe directly enhances the quality of service we provide to our clients.

Core Value Summary: As an AccuSourceHR staff member it is important that you embrace our company core values.

• Customer Obsessed: We believe that if we provide a great product and create a great customer experience at a fair price, that every customer can be a customer for life. A core part of our DNA is to be obsessed with providing an outstanding customer experience every day.
• Collaboration: We openly share ideas, skills, and experiences to solve problems, improve performance, and help team members. AccuSourceHR staff works together to make our business great; We create amazing customer experiences every time.
• Innovation: We successfully implement new ideas that create value for our customers and stakeholders. Innovation starts with a new idea. It could be a plan for an improved product or service; It could be an updated method for streamlining our operations.
• Passionate: We have intense enthusiasm and excitement for what we do for our customers, partners, and team members. Our passion for our work is often the difference between doing the work and doing the work exceptionally well.
• Transparency: We share thoughts and opinions honestly and respectfully. Transparency promotes open communication and leads to forming healthy relationships by emphasizing being direct with people in our workplace.
• Accountability: We show up and set out to accomplish the things we said we would do. We take personal responsibility for our work. We have trust in our teammates and know we can count on each other to get things done. Team members take responsibility for both their performance and business outcomes.

Job Summary:  The Senior Drug and Occupational Health Specialist position acts as a liaison for Third-Party Administrators, Laboratories, Internal Personnel, Clients, and Client Applicants. This position emphasizes commitment to ensuring clients receive accurate results from our network of trusted collection sites. Key responsibilities will include managing the day-to-day workflow including timely updates to inquiries. The Specialist should be comfortable addressing program inefficiencies and providing innovative input to improve internal processes. This position is integral to maintaining a seamless and effective Drug and Occupational Health program at AccuSourceHR, Inc. 

Key Responsibilities include but are not limited to:

• Lead High Level Escalations
• Monitor and ensure clients are following Federal, State and local laws and regulations. (FMCSA, PHMSA) etc.
• Provide client solutions to better there programs with the Account Managers and Sales Team
• Ensure client satisfaction by delivering timely solutions.
• Preparation and delivery of complex reports to Account Managers
• Lead investigations into complex compliance issues and provide resolution strategies.
• Mentor junior departmental staff and assist in their questions.
• Create training for Sales and Account Managers on Drug and Occupational Health services.
• Participate in client calls with Sales and Account Managers.
• Other duties as assigned

Education/Experience:

• Required: High School Diploma or equivalent
• Preferred: Degree or equivalent in Drug and Occupational Health and/or Medical Field
• Required: Minimum 2 years' experience working in the Drug and Occupational Health industry
• Preferred: 6 years' experience working in background industry

Qualifications/Skills: The requirements listed below are representative of the knowledge, skills and/or abilities for this position.

• Exceptional regulatory knowledge for compliance Federal and State levels. 
• Leadership skills
• Strategic thinking skills
• Advanced Customer Service Skills to have high-level client interactions effectively.
• Advanced knowledge of substance testing.
• Advanced skills in time management, attention to detail, working independently with limited supervision
• Strong skills in project management.
• Excellent oral and written communication skills
• Customer obsessed
• Comfortability working in a fast-paced environment

Benefits:

• Medical (with company contribution)
• HSA (with company contribution)
• Dental (with company contribution)
• Vision 
• Employer paid Life Insurance and Long-Term Disability
• Short-Term Disability
• 401(k) (with company match)
• Paid holidays 
• Paid Vacation Time
• Paid Sick Time
• Pet insurance

Physical Requirements:

• Must have a dedicated and ergonomic workspace at home conducive to focused work.
• Access to a stable and reliable high-speed internet connection.
• Adequate lighting and minimal background noise to support professional video calls and meetings.
• Ability to lift and carry up to 5 pounds occasionally, for tasks such as setting up a workstation or equipment.
• The ability to work comfortably and effectively in a home environment that meets ergonomic standards, including proper seating and desk setup.

Equal Employment Opportunity:

AccuSourceHR, Inc, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws.

AccuSourceHR, Inc. reserves the right to modify, interpret, or apply the job description as needed. This job description is for informational purposes only and should not be construed as an offer or guarantee of employment.

Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

By submitting your application for and/or accepting this position, you acknowledge and agree that, if selected, you will be required to electronically sign certain employment-related documents upon commencing your position. This may include, but is not limited to, the offer letter, employment agreement, and other necessary forms. 

This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.