Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Health And Human Services Health And Human Services Care Coordination Peer Support Care Coordination Chronic Care Educational Outreach Customer Engagement Employee Coaching Critical Care Peer Support Program Development Customer Engagement Organizational Structure

Other Skills

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Scheduling
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Communication
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Active Listening
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Time Management
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Teamwork
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Advocacy
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Empathy
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Social Skills
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Problem Solving

Roles & Responsibilities

High School Diploma or GED
One year of lived experience with an I/DD or TBI OR one year of lived experience with a behavioral/mental health condition with Peer Support certification OR one year of paid professional experience performing the duties described
Valid driver's license
Must reside in North Carolina and be able to travel within the catchment as required

Requirements:

Conduct outreach and engagement with members according to the Health Promotion topic schedule
Facilitate programs and activities that promote holistic health and improve health literacy, including teaching self-management skills and sharing self-help resources
Arrange and schedule member services including appointments, wellness reminders, and non-emergency medical transportation
Collaborate with the Care Manager and care team to communicate member health updates and participate in relevant educational case conferences

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Pay Plan Title: Health Specialist

Working Title: Health Promotion Health Specialist

FLSA Status: Exempt

Posting Salary Range: $41,040 - $52,121

Office Location: Remote within North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Health Promotion Health Specialist to join our Population Health Department. This position’s primary responsibilities include providing telephonic key educational information along with supporting the Care Management team in delivering appropriate services to meet members’ needs. Health Promotion Health Specialist is a role that is designed to provide education along with encouragement to the members to promote health and wellness.

On a typical day, you might:

Perform outreaches according to the Health Promotion topic schedule.
Perform supportive outreach, follow-up, and engagement with members.
Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, educating on chronic conditions, etc.).

Arrange/schedule various member services including appointments, wellness reminders, and non-emergency medical transportation needs.
Collaborate with the Care Manager and other personnel of the care team to communicate information regarding the members’ care, including health updates and changes.
Participate in relevant educational case conferences.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

High School Diploma or GED
Must meet one of the following:
- Have one (1) year lived experience with an intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) with demonstrated knowledge/direct personal experience pertaining to the North Carolina Medicaid system; OR
- Have one (1) year lived experience with a behavioral/mental health condition with certification as a Peer Support Specialist; OR
- Have one (1) year of being a parent or guardian of an individual with an I/DD, TBI, or behavioral/mental health condition with direct experience providing care for that individual and navigating the Medicaid system on behalf of that individual (note that a parent/guardian cannot serve as a Health Specialist for their family member); OR
- Have one (1) year of paid professional experience performing the duties described in the “Responsibilities & Duties” section below, with paid professional experience directly working with the Tailored Care Management eligible population.
Certified Peer Support Specialist if used for qualifying as noted above.
Must have a valid driver’s license
Must reside within North Carolina
Must be able to travel within catchment as required.

Deadline for Application: Monday, May 4, 2026 at 11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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