General Manager - Operations

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow

About the Role (your why)
The General Manager – Operations leads strategy development and execution for Managed Operations. You will oversee daily business activities within the functional area, work closely with Sales, Presales and Technical teams to improve the go-to-market approach, and manage relationships with external agencies and suppliers to ensure contracts and service levels meet strategic aims and financial constraints.

You’ll make final decisions on administrative or operational matters, drive budgets and schedules, and guide teams to deliver strong customer outcomes while continuously improving processes and maintaining high standards of security and health and safety

Our offices are based in Sydney and Melbourne. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do
At the moment, as General Manager – Operations you will be focused on:

• Owning the development and implementation of strategy for Managed Operations, in line with broader Datacom strategy.
• Collaborating with other senior managers to establish strategic plans and objectives.
• Supporting Sales, Presales and Technical teams across Datacom ensuring an aligned go-to-market approach focused on growth and mutual benefit between Datacom and our customers
• Manage the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.
• Making final decisions on administrative or operational matters, ensuring effective achievement of operational objectives.
• Ensuring budgets and schedules meet requirements.
• Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the business.
• Planning, personnel, budgeting, managing expense priorities, and recommending and implementing changes to methods.
• Involved in development of methods, techniques and evaluation criteria for projects, programs, and strategy.
• Directing and controlling the activities of own area of business, sometimes through managers within the team.
• Maintain a strong customer focus and demand the highest standard in customer deliverables, including improvement in operational efficiencies, promoting a strict adherence to established policies and processes, and a commitment to reviewing and resolving processes regularly.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• 6+ years of experience in a bid, solutions or proposal management function within a technical services environment.
• Understanding of end-to-end sales-to-delivery cycle within a professional services and managed services business. 
• Project or service delivery management experience. Previous experience in a bid, solutions or proposal management function. 
• Extensive experience with the end-to-end sales-to-delivery lifecycle
• Solid financial management practices with a clear understanding of the relationship between costs, utilisation, revenue and profitability.
• Proven ability to lead collaborative, cross-functional teams to achieve organisational goals
• Excellent stakeholder engagement, influencing and negotiation skills
• Strong analytical, consultative and problem-solving skills

Nice to have:

• Experience working within a Tier 2 Service Provider environment
• Strong understanding of IT Outsourcing services and service delivery models
•  Exposure to proposal automation tools. 
• Experience in delivering multi-line and complex transformation-based projects for a Managed Service Provider.

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.