Strategic Operations Associate - Washington, D.C.

Basic Function

Support daily operations within their respective area with a specific focus on account coverage and supporting

new business opportunities within OnSite, including new account implementations.

Responsibilities

· Provides account coverage to ensure uninterrupted customer service.

· Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.

· Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.

· Supports projects and continuous improvement initiatives within the Strategic Operations Team.

· Supports execution of Scope of Work Analysis.

· Supports the implementation of new customer accounts.

· Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.

· Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.

· Effectively builds and maintains relationships and trust in both new and existing accounts.

· Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.

· Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.

· Communicates injuries, reportable occurrences, and performance related feedback.

Physical requirements

· Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.

· Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

· Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).

· Must be able to communicate telephonically.

· Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

Mental requirements

· Effectively and efficiently work in high stress and conflict situations.

· Ability to simultaneously address multiple complex problems.

· Work as an integral part of a team.

· Ability to interact appropriately with a variety of individuals including customers and internal partners. · Must be able to analyze and resolve non-routine product issues using independent judgment.

Skills/Experience required

· OnSite Operations background preferred.

· Basic knowledge of Stryker Endoscopy products and programs.

· Excellent Leadership, Organization, and Analytical skills.

· Excellent interpersonal and communication skills.

· Demonstrates professional work ethic and attitude at all times.

· Respects patient confidentiality.

· Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.

· Up to 80% overnight travel required.

Education/training required

· Bachelor’s degree (B.S. or B.A.) in a related field preferred.

United States of America Pay Ranges:

• US15: $74,100 - $108,600 USD Annual