Infrastructure Maintenance Technician III

Job Description:

At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Provides server and infrastructure maintenance for multiple datacenters (including acquisitions).

• Performs daily ticket analysis and ensures remediation of outstanding issues.

• Manages complex work orders, problems, or tasks within a structured ticket management system.

• Installs new clustered infrastructure software releases and system upgrades for virtual environments, evaluates and installs patches, and resolves infrastructure software related problems.

• May assist with analysis of hardware and software capable of meeting network, systems, and user requirements.

• Maintain preventive maintenance strategies

• Plans, coordinates, collaborates, and executes Lifecycle Management activities and projects

• Monitors the performance of systems and takes appropriate proactive steps to ensure appropriate availability.

• Security vulnerability remediation

• Contribute to migration and integration efforts with acquisitions to consolidate infrastructure 

• Performs implementation of new hardware and/or software following written documentation and guidance

• Automates tasks that can include various scripting languages and APIs to support process improvement. 

• Works overnight hours to contribute to 24/7 operations

• Mentors and trains less senior Maintenance Administrators

Detailed Responsibilities

• Runs maintenance operations within designated maintenance windows

• Adheres to established Change Management procedures

• Monitors and manages backup status and recovery functionality in Rubrik

• Manages complex work orders, problems, or tasks within ServiceNow

• Analyze tickets within ServiceNow to ensure remediation of all issues

• Patches Windows and/or Linux servers in multiple environments on a schedule through SCCM or Satellite

• Patches hypervisor (Nutanix, VMware, HyperV) infrastructure in multiple environments on a schedule

• Replace hardware failures on various platforms  

• Demonstrate the ability to read and understand most scripting languages

• Demonstrate the ability to understand and modify existing scripts (various languages) as needed

• Demonstrate the ability to create new scripts (various languages) as needed

• Contact and work with vendors as needed for various troubleshooting situations

• Maintain LCM on existing software and hardware

• Plan and coordinates maintenances with team in order to plan activities effectively

• Monitor and manage performance of all environments through Grafana 

• Identify opportunities for preventive maintenance  

• Collaborates with outside teams and departments as necessary to schedule and perform maintenances

• Implement solution for security vulnerabilities identified in Rapid7 after System Administration team has created solution for remediation efforts

• Mentors and trains Maintenance Administrator Level I's and II's

• Perform other maintenance activities as assigned

Qualifications

• 3-4 years prior experience   

• BA Degree or equivalent work experience

• Industry specific certification preferred (Red Hat Linux, Microsoft, Cisco, Nutanix, Rubrik and/or VMware)

• Experience with Software Observability Platforms

• Ability to monitor and troubleshoot complex issues

• Experience with Windows Server and/or Linux Server administration

• Knowledge of Networking preferred.

• Experience with scripting

• Excellent analytical and troubleshooting skills.

• Must be a self-starter with the ability to multi-task, effectively prioritize, and deliver in a fast-paced, dynamic environment

• Ability to work independently and collaboratively

• Proven analytical and troubleshooting skills

• Must have proven planning and organization skills

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

• Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)

• Annual community support to various organizations across the U.S.

• Associate recognition & awards programs

• Advancement opportunities

• Collaborative work environment

• FREE Cable One services for associates who live in a serviceable area

• Up to $75/mo. Stipend

• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)

• Vehicle provided for daily work purposes, if residing within reasonable radius from office location

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.