Role overview

Qualifications

Familiarity with Service of Process laws, rules, and compliance requirements
Proficiency in Serve Manager and DAS or ability to learn both systems quickly
Strong phone communication skills and ability to interact professionally with servers and clients
Ability to manage a high-volume workflow with accuracy and responsiveness

Responsibilities

Enter and review new service requests in ServeManager and ensure order details are complete before billing
Assign jobs to process servers and monitor progress, following up for status updates
Respond to internal and client inquiries regarding service progress and maintain timely communication
Document updates and communications and assist with post-service tasks such as mailings and document handling

Key facts

Remote from: California (USA)
Full time
Process Improvement Specialist
English

Hard skills

Case Management Systems Billing Job Scheduling (Inventory Management) Process Management Digital File Management Email Management Data Retrieval Providing Legal Advice Field Research Internal Communications Telephony

Other skills

Record Keeping
Order Entry
Professionalism
Time Management
Teamwork
Quick Learning
Detail Oriented

About the company

Array

Array is a leading global end-to-end eDiscovery and litigation technology provider, supporting legal teams across the US and Canada with 30+ years of proven expertise. Formed in 2020 through the merger of Innovative Litigation and iNSERViO3, we deliver expert-driven, tech-enabled solutions that streamline discovery workflows and drive client success. Our services include eDiscovery, managed review, traditional discovery, and court reporting support for depositions, arbitrations, hearings or trials throughout the US and Canada. We also provide alternative dispute resolution and subpoena services in California. Relativity Gold Partner. As a Relativity Gold Partner and one of the first service providers to adopt RelativityOne, Array offers unmatched depth and breadth of experience. Our team holds 118 certifications and has 3 Relativity Masters on staff. Our Mission. At Array, we envision a future where legal teams operate with unparalleled efficiency, free from the complexities that typically hold them back. Our mission is to make this vision a reality. With expert-driven solutions, cutting-edge technology, and unparalleled support, we clear the way – so clients can focus on what matters most: driving successful outcomes. Committed to Client Service. Commitment to client service is at the core of everything we do. We believe in building lasting relationships with our clients by offering personalized, responsive support every step of the way. Whether you're navigating complex litigation or managing day-to-day tasks, we’re dedicated to providing tailored solutions that meet your specific needs. Our team is always ready to go above and beyond, ensuring your experience with us is not only seamless but exceptional.

Company details

Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job Description

Summary
The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing.

Responsibilities:

Enter and review new service requests in ServeManager
Ensure all order details are complete and accurate before billing
Assist with assigning jobs to process servers
Monitor active jobs and follow up for status updates timely
Respond to internal and client inquiries regarding service progress
Support shared inbox (process box) to ensure timely communication
Help route jobs for next steps, including:
- Holds
- Completions (POS/DOD)
- Reassignments
Assist with post-service tasks such as mailings and document handling
Ensure all updates and communications are properly documented

Qualifications
• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

What We Offer

• People-Focused Culture

• Competitive Pay & Quarterly Incentives

• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)

• Paid Time Off & Holidays

• Professional Development & Career Growth Opportunities

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.