Senior Consultant, Professional Services

About this Role

Our Consultants are a key aspect of our services organization, working to ensure our customers have a successful implementation.  You will play a pivotal role in transforming the way our customers do procurement. The primary responsibility will be to deliver exceptional implementation and consulting services to our customers. You will collaborate closely with our customers to understand their unique needs, identify solutions to meet those needs, and ensure a seamless transition to Arkestro.

Our consultants are the type of people who, once they find a problem, cannot let go of that problem until they have found the right solution for the customer.  This may require having expert knowledge of what the platform can do, but it may also require the ability to think outside the box and problem-solve in new and creative ways. They advocate for the customer and are willing to zealously defend the requirements of the customer, both internally and to the customer themselves. 

Working for a Series A startup is not for everyone. It requires a desire to build from the ground up. That is easy to say and harder to do. It requires working long hours, working within ambiguity, and a selfless dedication to do whatever it takes to make the customer successful. However, the results, if you are the right-minded person, are incredibly rewarding. 

The ideal candidate for this role is an individual who is passionate about making our customers successful. This individual has a problem-solving mindset that drives them to view a situation from multiple perspectives before suggesting a solution. This individual is comfortable and confident in their expertise, is the voice of the customer within Arkestro, and strongly guides the customer to best-in-class solutions. 

Responsibilities

• Work directly with the customer, along with the project team, to implement the Arkestro system in the customer’s procurement process.
• Utilize functional, technical, and product expertise to deliver best-in-class solutions for Arkestro customers
• Review, analyze, and evaluate existing customers’ procurement processes and templates in order to effectively map them to the Arkestro solution
• Act as lead across cross-functional teams to prepare the overall project plan and drive it through successful completion
• Partner with business leads and IT team members to identify system or process improvements and enhancements. Be willing to challenge the status quo with new ideas and solutions
• Act as the primary point of contact for system-based sustaining issues, product enhancements, and change requests
• Provide training, mentoring, and overall knowledge transfer related to solution functionality as well as development and testing methodologies

Qualifications

• US-based.
• Minimum of  6 years of experience as either an implementation consultant, business analyst, or project manager. This includes periods of working onsite and remotely for customers. 
• Excellent communication skills with the ability to effectively engage and collaborate with stakeholders at all levels of the organization.
• Ability to effectively resolve/drive the resolution of most complex problems that require the creation of new and innovative approaches
• Ability to lead through influence and establish oneself as a trusted advisor with all stakeholders
• Resilient in a changing environment and able to prioritize and manage across multiple deliverables and stakeholder groups.
• Solves complex problems with meticulous attention to detail and exercises sound judgment based on analysis of multiple information sources
• Passionate about working with disruptive technology and being at the forefront of helping customers be successful
• Willing to travel 35% of the time or more
• Ideally has procurement experience with relevant processes, tools, and the broader systems landscape