Sr. Solution Architect

Engage with customers, partners and MSPs to understand their business needs and technical requirements, and then translating them into scalable cloud solutions.

Design, document, build and present cloud architectures that align with industry best practices and customer objectives.

Serve as the technical lead in customer engagements, supporting sales teams with solution positioning, proof-of-concepts (PoCs), and product demonstrations.

Partner with engineering and product teams to develop innovative solutions that address customer pain points.

Educate and evangelize Zadara services to Partners, MSPs and End Users with the Sales Team at events, shows, training, and or webinars (and various other marketing functions).

Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, providing ongoing technical advisory.

Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments.

Gather customer feedback to influence product enhancements and service improvements.

Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem.

Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency.

Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies.

Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health.

Act as a conduit and liaison between customers, support service, engineering, product management and company management teams.

Partner with Account teams, Business Development Managers and Service teams to accelerate customer adoption and revenue goals.

Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies.

Contribute to go-to-market strategies by identifying emerging customer needs and market trends and help with sales campaigns.

Assist in onboarding and mentoring of members of the Solution Architecture team.

Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities.

5+  years of experience in cloud solution architecture, pre-sales engineering, or cloud consulting.

5-10 years of related experience in the IT field, including roles in software development, system administration or system engineering

Demonstrated ability to think strategically about business, product, and technical challenges.

Proven experience in consultative technical sales or professional services with a proven track record of success.

Proven experience in customer-facing positions.

Demonstrate firm knowledge and experience of SAN / NAS technologies.

Ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives.

Strong verbal and written communications skills are a must, as well as the ability to collaborate effectively across internal and external organizations and virtual teams.

Advanced level experience with Data Center networks and network topologies.

Advanced software architecture skills and experience building complex software systems designs.

Advanced hands-on, technical experience working VMware and/or AWS technologies.

Understanding of Application workloads such as SQL, Oracle, SharePoint, Docker, Kubernetes services would be an advantage.

Understanding of Backup and Disaster Recovery solutions and architectures.