Experience in dental office reception or patient intake, handling inbound inquiries and scheduling
Proficiency with Open Dental scheduling software
Strong communication skills with empathy and active listening; ability to handle sensitive financial conversations
Ability to coordinate appointments and collaborate with local staff
Requirements:
Handle inbound inquiries via phone, email, and text from marketing leads and respond to social media engagements; coordinate scheduling accordingly
Conduct initial patient intake and scheduling using Open Dental; screen for suitability of advanced implant procedures and assess readiness and comfort with the consultation process
Facilitate financial conversations with patients, discuss payment options and plans, and coordinate credit checks; ensure patient comfort when requesting financial information
Schedule consultations and manage appointment calendar coordination with local staff; confirm consultation details with patients
Job description
• Handle inbound phone calls, emails, texts, and scheduling inquiries from marketing leads
• Respond to patients who have engaged with Instagram or Facebook ads
• Coordinate preferred communication method with each patient (phone, email, or text)
• Conduct initial patient intake using Open Dental scheduling software
• Screen patients for suitability of advanced implant procedures
• Assess patient readiness and comfort level with the consultation process
• Demonstrate empathy and active listening throughout conversations
• Conduct sensitive financial conversations with patients
• Discuss payment options and payment plans for out-of-pocket procedures
• Facilitate credit checks
• Ensure patient comfort and trust when requesting financial information
• Schedule qualified patients for dental consultations in Open Dental
• Manage appointment calendar coordination with local staff
