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Customer Support & Admin Virtual Assistant for a Nutrition Company in Australia (Home Based Part Time)

Virtual Coworker

Key Facts

Remote From: 
Australia
Part time
English

Other Skills

  • •
    Customer Service
  • •
    Professionalism
  • •
    Communication
  • •
    Time Management
  • •
    Teamwork
  • •
    Detail Oriented

Roles & Responsibilities

  • Experience managing customer support inbox and inquiries in a professional manner
  • Experience coordinating with 3PL/warehouse for order changes and delivery issues
  • Experience monitoring and responding to social media messages and comments
  • Familiarity with scheduling and publishing content on Instagram, Facebook, and TikTok

Requirements:

  • Manage shared customer support inbox, responding to inquiries in a timely and professional manner
  • Liaise with 3PL/warehouse to manage order changes, holds, and delivery issues
  • Monitor and respond to social media messages and comments
  • Schedule and publish social media content across Instagram, Facebook, and TikTok

Job description

• Manage shared customer support inbox, responding to enquiries in a timely and professional manner
• Liaise with 3PL/warehouse to manage order changes, holds, and delivery issues
• Handle subscription enquiries, refunds, and customer concerns with accuracy
• Monitor and respond to social media messages and comments
• Schedule and publish social media content across Instagram, Facebook, and TikTok
• Support marketing team with EDM setup and basic admin tasks
Ready to apply?
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