Senior Claims Examiner, Excess/ General Liability

JOB TITLE: Claims Adjuster, Excess & General Liability

DEPARTMENT: Claims Services

COMPANY OVERVIEW:

OneSource Claims Management is a Venbrook Claims brand and part of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook’s team of experts and industry specialists partners with clients to manage risk, create security, promote growth, and add value through best-in-class commercial property & casualty, employee benefits, and personal risk insurance products and programs.

Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and special investigations unit (SIU) services. Venbrook Claims serves long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners.

With over a century of combined claims experience, our organization’s legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. This integration has increased efficiency while maintaining the high-quality investigative services and specialized expertise that distinguish our heritage brands.

JOB SUMMARY:

The Claims Adjuster, Excess & General Liability is responsible for investigating, evaluating, and resolving general liability claims while monitoring and managing excess and umbrella layer exposures on behalf of OneSource Claims Management, a Venbrook Claims brand. This role is well suited for a professional with 3–5 years of liability and/or excess claims experience who is coachable, team-oriented, and eager to grow within an expanding claims organization.

POSITION REQUIREMENTS:

Communication Skills: Communicates effectively with claimants, insureds, coverage counsel, excess carriers, and internal stakeholders. Articulates complex liability positions and excess layer coverage determinations clearly in both written and verbal form.

Coachability & Growth Mindset: Open to instruction and ongoing development; actively seeks feedback from supervisors and senior team members to build technical depth across both general liability and excess claims handling.

Teamwork & Collaboration: Works cooperatively within a team structure, contributes to shared goals, and maintains a constructive and supportive presence in a growing department.

Problem Solving & Decision Making: Evaluates liability exposure and excess layer implications with sound, reasoned judgment. Identifies effective resolution strategies while balancing client interests, indemnity exposure, and legal risk.

Functional/Technical Expertise: Demonstrates working knowledge of general liability claims handling and foundational understanding of excess and umbrella policy structures. Committed to continuous technical development across both lines.

DUTIES/RESPONSIBILITIES:

• Investigates, evaluates, and resolves general liability claims in compliance with Claim Handling Guidelines, Best Practices, and client-specific requirements.
• Conducts recorded statements, reviews medical records, and analyzes liability and damages across a variety of claim types.
• Monitors excess and umbrella claims files to assess coverage triggers, exposure, and reserve adequacy as underlying claims develop.
• Reviews and analyzes underlying claims activity—including liability developments, defense strategy, and settlement negotiations—to determine excess layer implications.
• Analyzes policy language across primary and excess layers, prepares coverage position letters, and issues reservation of rights correspondence as warranted.
• Establishes and maintains accurate reserves at both the primary and excess layers in accordance with applicable guidelines and client requirements.
• Manages outside defense counsel and other vendors to achieve timely, cost-effective outcomes on both expense and indemnity.
• Participates in mediations, settlement conferences, and large-loss roundtables as required.
• Maintains timely diary management and thorough documentation of all claim activity, coverage determinations, reserve changes, and strategic decisions.
• Prepares claim status reports and large-loss summaries for carriers and clients; participates in client claim reviews as required.
• Provides outstanding service to internal and external stakeholders throughout the claims process.
• Participates in team training, quality review processes, and departmental initiatives that support the continued growth of the claims operation.

REQUIRED SKILLS/ABILITIES:

• 3–5 years of claims handling experience in the property and casualty insurance industry, with experience in general liability and/or excess or umbrella claims
• Working knowledge of tort liability principles, coverage analysis, and claims investigation methodology
• Familiarity with excess and umbrella policy structures, including trigger analysis and drop-down provisions, preferred
• Experience managing litigation files and coordinating with defense counsel
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications and claims management systems
• Strong analytical skills with the ability to manage a multi-jurisdictional caseload
• Receptive to coaching and committed to professional growth within a collaborative team environment
• Ability to function effectively in a high-paced, deadline-driven work environment
• Some travel may be required for depositions, mediations, or client meetings

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business, Risk Management, or a related field preferred; equivalent experience considered
• Insurance designation (e.g., AIC, AIM, CPCU) or active pursuit of designation preferred
• Active adjuster license required; specific state licensing requirements will vary based on clients assigned

Salary 70k-90k