Senior Claims Examiner, Property & General Liability

JOB TITLE: Claims Adjuster, Property & General Liability

DEPARTMENT: Claims Services

COMPANY OVERVIEW:

OneSource Claims Management is a Venbrook Claims brand and part of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook’s team of experts and industry specialists partners with clients to manage risk, create security, promote growth, and add value through best-in-class commercial property & casualty, employee benefits, and personal risk insurance products and programs.

Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and special investigations unit (SIU) services. Venbrook Claims serves long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners.

With over a century of combined claims experience, our organization’s legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. This integration has increased efficiency while maintaining the high-quality investigative services and specialized expertise that distinguish our heritage brands.

JOB SUMMARY:

The Claims Adjuster, Property & General Liability is responsible for investigating, evaluating, and resolving both property damage and general liability claims on behalf of OneSource Claims Management, a Venbrook Claims brand. This role is designed for a professional with 3–5 years of multi-line claims experience who is coachable, collaborative, and motivated to develop within a growing claims organization.

POSITION REQUIREMENTS:

Communication Skills: Communicates clearly and professionally with policyholders, claimants, carriers, vendors, and internal stakeholders across both property and liability lines. Demonstrates active listening and the ability to convey complex coverage and liability positions concisely.

Coachability & Growth Mindset: Receptive to feedback and mentorship across multiple lines of business; actively incorporates guidance from senior adjusters and leadership to strengthen both property and liability claims handling skills.

Teamwork & Collaboration: Functions effectively within a collaborative team environment, supports colleagues across lines, and contributes positively to the team’s collective performance and growth.

Problem Solving & Decision Making: Applies sound judgment in evaluating coverage, liability, and damages across property and general liability claims. Considers both short- and long-term implications when developing resolution strategies.

Functional/Technical Expertise: Demonstrates working knowledge of property and general liability claims handling, including coverage analysis, damage assessment, liability evaluation, and vendor coordination. Committed to continuous learning across both disciplines.

DUTIES/RESPONSIBILITIES:

• Investigates, evaluates, and resolves property damage and general liability claims in accordance with Claim Handling Guidelines, Best Practices, and client-specific requirements.
• Conducts or coordinates field inspections, property assessments, and damage estimates for property claims as required.
• Conducts recorded statements, reviews medical records, and analyzes liability and damages across a variety of general liability claim types.
• Analyzes coverage across property and liability policies, prepares coverage position letters, and issues reservation of rights correspondence as appropriate.
• Establishes and maintains accurate reserves throughout the claims lifecycle in accordance with applicable guidelines.
• Develops and executes resolution strategies with clear file notes reflecting focus, control, and momentum.
• Identifies and manages vendors, including independent adjusters, contractors, engineers, and defense counsel, to achieve quality outcomes on both expense and indemnity.
• Maintains timely diary management and accurate documentation of all claim activity and decision-making.
• Provides excellent customer service to internal and external stakeholders, including policyholders, insureds, agents, and carriers.
• Prepares claim status reports and presents file summaries in client review settings as required.
• Consistently achieves file quality audit scores in accordance with established performance benchmarks.
• Participates in team meetings, training sessions, and process improvement initiatives to support a growing and evolving claims operation.

REQUIRED SKILLS/ABILITIES:

• 3–5 years of claims handling experience in the property and casualty insurance industry, with experience across property and/or general liability lines
• Working knowledge of property damage valuation, coverage analysis, and claims investigation techniques
• Familiarity with tort liability principles and general liability claims handling methodology
• Demonstrated ability to manage a multi-line caseload with competing priorities and deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications and claims management systems
• Strong analytical and organizational skills with close attention to detail
• Receptive to coaching and committed to professional growth in a collaborative team environment
• Ability to function effectively in a high-paced, deadline-driven environment
• Some travel may be required for field assignments, mediations, or client meetings

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business, Risk Management, or a related field preferred; equivalent experience considered
• Insurance designation (e.g., AIC, AIM, CPCU) or active pursuit of designation preferred
• Active adjuster license required; specific state licensing requirements will vary based on clients assigned

Salary 70k-90k