Key Facts

Remote From:

Full time

English

Hard Skills

API Testing Application Programming Interface (API) Business Development OAuth Cross-Functional Collaboration Business Process Improvement System Monitoring Data Synchronization Engineering Documentation Rate Limiting Slack (Software) Webhooks Issue Management Help Desk Support

Other Skills

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Troubleshooting (Problem Solving)
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Technical Acumen
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Teamwork
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Communication

Hostaway

Computer Software / SaaS

About Hostaway

Hostaway is the world's leading vacation rental management software, perfect for those with 2 to 1,000+ listings. We make it easy for you to get more out of your business while spending less time with tedious manual tasks. What we offer: - Channel Manager - Property Management System - Messaging Services - Mobile Apps - User Management - Booking Engine - Revenue Management - Dynamic Pricing - API Our dedicated team brings their deep experience of the sector to the forefront, giving you continual insight into how best to run your business anywhere in the world. More bookings. Less hassle.

Company type: Scaleup

Industry: Computer Software / SaaS

Founded: 2018

Company size: 201 - 500

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Job description

NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team, peers, and internal customers.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

Hostaway is seeking a Partner Integration Manager to be responsible for enabling and supporting the technical success of Hostaway’s partner ecosystem, including partner-built API integrations, troubleshooting, and partner enablement.

This role sits at the intersection of Partnerships, Product, and Support, ensuring integrations are stable, scalable, and partner issues are resolved efficiently. The role requires strong technical understanding, clear partner communication, and the ability to operate independently in a fast-paced, remote SaaS environment.

Your Mission

Support the end-to-end partner integration lifecycle (onboarding → certification → go-live → ongoing support)
Guide partners in building and maintaining integrations using Hostaway APIs and best practices
Enable and support partner-built integrations by providing technical guidance and best practices, without directly building integrations
Provide ongoing technical support across the partner lifecycle, including API behavior, data flows, and integration best practices
Support broader technical and API initiatives, including new feature rollouts, enhancements, and partner adoption
Communicate API updates, changes, and changelog activities clearly to partners, ensuring awareness and proper implementation
Validate integrations as part of certification and go-live readiness
Monitor integration health and proactively identify risks or issues
Ensure partners meet Hostaway technical and certification standards
Troubleshoot API-related issues (authentication, webhooks, data sync, rate limits)
Support 200+ partners with technical queries via Slack and Emails
Build and improve integration support processes and documentation