NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team, peers, and internal customers.
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.
We are seeking a proactive and highly organized Partner Success Manager to own the operational success, performance, and experience of Hostaway’s partner ecosystem.
This role is responsible for managing partner relationships at scale, driving onboarding and activation, ensuring ongoing partner success, and improving operational processes across the partnership lifecycle.
You will act as the primary point of contact for partners, ensuring a high-quality experience while working cross-functionally with Product, Support, Marketing, and Partnerships to resolve issues and drive measurable outcomes.
Own day-to-day relationships with 200+ marketplace and strategic partners
Act as the primary point of contact for non-technical partner inquiries
Ensure partners are successfully onboarded, activated, and continuously engaged
Proactively identify and address partner issues, risks, and growth opportunities
Drive partner accountability and ensure alignment with Hostaway processes and expectations
Own the onboarding of partners and activation
Track partner activity, engagement, and operational performance
Coordinate and manage partner communications (updates, campaigns, newsletters)
Collaborate with Product, Support, and Partnerships teams to resolve partner issues
Identify gaps in workflows and propose process improvements
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