Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Provider Model Payroll Systems Office Management Project Collaboration Auditing Email Management Email Management Telephony

Other Skills

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Scheduling
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Record Keeping
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Professionalism
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Time Management
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Teamwork
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Detail Oriented
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Problem Solving

The IMA Group

About The IMA Group

For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. With thousands of licensed providers and over 150 offices nationwide, IMA is able to serve national needs while maintaining a regional focus. IMA has two divisions: Evaluation Services including Government and Payer and a Clinical Research Site Network. We provide medical and psychological evaluations and other ancillary services to federal, state, and local governments and agencies, commercial insurers, TPAs and corporate clients. Our Clinical Research Division specializes in Phase II, III, and IV clinical trials in multiple therapeutic areas through our nationwide multi-site network.

Company type: SME

Founded: 2018

Company size: 1001 - 5000

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Job description

Description

Position Overview:

The Provider Relations Assistant supports the coordination and day-to-day communication between healthcare providers and internal departments. In this fully remote role, you’ll help manage provider schedules, maintain accurate records, and ensure timely follow-up on inquiries to keep operations running efficiently. This is a full-time opportunity, Monday–Friday (8:00 AM–4:30 PM), with a starting pay of $19/hour. This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time.

Key Responsibilities:

Maintain and update provider schedules, including audits, changes, cancellations, and weekly distribution
Serve as a primary point of contact for providers via phone and email, resolving questions in a timely manner
Accurately record provider hours in internal systems such as WATS and payroll platforms
Coordinate travel arrangements for providers when applicable
Monitor and respond to the provider relations inbox to ensure consistent communication
Support the creation and rollout of Memoranda of Understanding (MOUs) across teams
Assist the Scheduling Operations Manager with ongoing projects and general administrative support, including occasional overtime

Qualifications:

High school diploma or equivalent required
Minimum of 1 year of experience in an administrative or clerical role
Scheduling or provider relations experience is preferred but not required

What We Offer:

Health & Wellness: Medical, dental, and vision coverage options
Time Off: Paid time off, company holidays, and a floating holiday
Retirement Savings: 401(k) plan with employer match
Additional Coverage: LTD, STD, FSA, voluntary life/AD&D, plus company-paid life and AD&D
Education Benefits: Tuition reimbursement and student loan repayment assistance (tax-free)
Family Support: Paid maternity and parental leave
Remote Flexibility: Work from home with a consistent weekday schedule and no on-call responsibilities

EEO

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.

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