Membership Development Representative

Mpathic is hiring Membership Development Representatives (MDRs) working in a team environment to drive acquisition of new members for our customer, an emerging Catholic Values, Pro-Life, Health insurance Company. 

Representatives navigate data in our customer’s CRM and execute inbound and outbound calls using our customer’s Contact Center platform. MDRs document customer engagements and may be responsible for the full sales cycle from introduction to closing. 

This is a 100% remote position with a high-level of team communication fostering a culture of collegiality, excellence, and fun.

POSITION OVERVIEW/CORE TASKS: 

• Facile and compelling verbal and written articulation of Catholic health sharing extending beyond affordability to include moral, communitarian, and spiritual benefits.
• Uphold and integrate the customer’s Catholic and Christian identity to foster the teachings of the Church in all aspects of job performance.
• Ability to quickly build trust and rapport with prospective members and dynamically progress conversations to active engagement.
• Walk prospective members through the application process.
• Consistent, clear, and thorough documentation of all sales motions. 
• Work closely with customer’s clinical and onboarding teams. 
• Perform other duties as assigned 

· TX State License for General lines - life, accident, health and HMO (or ability to obtain within 2-3 weeks of hire)

· Demonstrably superb verbal and written communication skills.

· A habit of empathy, placing the needs of prospective members above other considerations.

· Knowledge of or experience with Individual Health insurance in the state of TX a plus.

· Working knowledge of Catholic Church teachings on the sanctity of life.

· Spanish Language Proficiency is preferred.  

· Sales or Customer Service experience preferred, though not required.

· High School Diploma or equivalent required, college degree preferred. 

· Strong interpersonal skills, ability to work on a close-knit team and autonomously.

· Professional, courteous, and generous work attitude with a desire and ability to learn. 

· Ability to identify solutions based on established processes and procedures. 

· Meticulous habits in logging sales interactions via established business processes and tools. 

· Effectively drive and manage progress through sales development stages to secure increased membership for our customer. 

· Experience working with Office365 applications.

· Experience working with CRMs and Contact Center platforms preferred.

· Reliable non-Chromebook computer (Windows 11 or macOS 12+) Second monitor is preferred. 

· 8 GB RAM minimum (16 GB preferred); SSD recommended

· High-speed internet (25 Mbps download / 5 Mbps upload or better)

· Ability to support video conferencing (webcam, USB wired headset with mic)

· Comfortable installing required software, updates, and security tools (VPN, MFA, endpoint protection)

· Secure, private workspace suitable for professional calls during business hours

· Must clear all required background checks. Must be able to provide proof of eligibility to legally work in the United States.

· Must be able to provide proof of eligibility to legally work in the United States.

Shifts available: Monday-Friday Daytime Hours by Time Zone. 

Starting pay is $20 per hour. After a one-month evaluation period, position will be eligible for $21 per hour. All MDRs are eligible for discretionary performance bonuses.