Full-Time; Overnights: Weekdays and Weekends
This position reports to: Director, Support Services
Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.
Sr. Corporate Travel Advisors provide travel services (air, car, hotel, limo, etc.) for our established and our potential corporate accounts. Corporate Travel Consultants must have a working knowledge of the company’s technologies that are associated with corporate travel such as, but not limited to, online booking tools, booking software, etc.
Responsibilities and Duties:
- Ability to work holidays
- Accurately process tickets, exchanges, MCOs and unused tickets as available
- Efficiently and accurately process air, car, limo, rail for both domestic and international travel itineraries and all other travel needs
- Working knowledge and usage of all company supported tools and resources that relate to corporate bookings such as but not limited to: Booking Builder; internal and external rate desks; airlines internet; GDSX; online booking tools etc.
- Adhere to company policies
- Follows client’s travel policies for each individual account
- Maintain confidentiality and PCI/security
- Fare quotes to include all resources including GDS, internet and consolidators
- Promotes company preferred vendors when possible and does not take priority over client’s [referred vendors
- Keeps abreast of industry knowledge to include industry updates, changes and new products
- Maintains contractual service level agreement goals related to but not limited to response time and quality of work; consistent usage of quality control product; proper usage of profile information
- Properly informs client of tariffs and penalties
- Maintain benchmark of 250 transactions per month
- Meet annual training requirement hours
- Maintains ticket bank for clients
- Provides above and beyond service and document value adds
- Always maintain professionalism with clients and co-workers
- Requires a minimal amount of travel
Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- GDS skills
- Knowledge of ticketing rules and restrictions
- Staying informed of airline policy changes for unused tickets
- Strong communication and customer skills
- Above average geography skills and resources
- Working knowledge of Outlook, excel and word
- Problem solving, critical thinking skills
- Must be detailed oriented, great with organization and great follow through
- Customer service experience
Core Competencies:
Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company
- Initiative and Creativity
- Judgment
- Cooperation / Teamwork
- Quality of Work
- Reliability
- Support of Diversity
Education and/or Experience:
- 4 Years of travel agency experience as a working agent
PC Skills:
Internet searching, MS Office (i.e. MS Word, Excel
Language Skills:
Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence, and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients, and other employees of the organization.
Physical and Mental Demands:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
- Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
- Requires ability to move about to access file cabinets, office equipment, etc.
- Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day.
- Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients, and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
- Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
- Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
- Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.
Travel
- Requires ability to travel by car, plane, and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.
