Customer Service Representative

This is a remote position.

Customer Service Representative

Join a fast-growing hospitality-focused real estate operation specializing in midterm rentals, where efficiency and guest satisfaction are at the heart of everything we do. In this role, you’ll take ownership of a large portfolio of furnished units, ensuring smooth operations while delivering a seamless and high-quality guest experience. If you enjoy balancing organization, communication, and problem-solving in a fast-paced setting, this role offers meaningful impact and strong growth potential.

What You'll Do:

• Manage a portfolio of 100–200 rental units, ensuring all properties operate efficiently and meet company standards.
  
• Monitor and maintain ticketing systems by tracking maintenance issues, guest requests, and operational tasks, including detailed notes, updates, and accurate ticket closure.
  
• Handle and resolve incoming issues (maintenance, internet, cleanliness, damages) by coordinating with vendors, cleaners, and service providers, ensuring timely follow-through and confirmed resolution.
  
• Communicate proactively with tenants via phone, text, and email to provide updates, manage expectations, and follow up after check-in to identify and resolve any unreported issues.
  
• Oversee unit readiness, including coordinating check-ins, checkouts, inspections, repairs, replacements, and cleaning for vacated or damaged units.
  
• Manage unit availability by ensuring calendars are accurately blocked or unblocked based on readiness and maintenance status.
  
• Collaborate with internal support teams to ensure smooth handoff from initial guest communication through issue resolution.
  

Who You'll Work With:

You’ll work closely with a collaborative operations team, including support staff who manage initial guest communication and ticket creation, as well as vendors, cleaners, and service providers who ensure each unit meets company standards. Your role will be central in maintaining smooth coordination and delivering a consistently positive guest experience.

Who We're Looking For:

• Highly Organized: Able to manage a high volume of units, tickets, and tasks efficiently.
  
• Proactive Communication: Consistently provides clear, concierge-style follow-ups and updates, maintains strong communication with tenants to ensure they are satisfied and have a positive experience, and asks questions when something is unclear.
  
• Customer Service Experience: Experience in customer service handling concerns via phone, email, or text is required.
  
• Problem Solver: Can come up with practical solutions.
  
• Tech-Savvy: Comfortable using ticketing systems, property management platforms, and internal tools.
  
• Detail-Oriented: Ensures all issues are fully resolved and accurately documented.
  
• Adaptable: Able to handle both proactive outreach and reactive issue resolution.
  

Why Join Us?

• Impact: Play a key role in ensuring guest satisfaction and smooth day-to-day operations across a large portfolio of units.
  
• Culture: Join a fast-paced, team-oriented environment that values communication, accountability, and continuous improvement.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in a growing hospitality real estate company.

We are an equal opportunity employer and value diversity at our company.