Agency
Indigent Defense ServicesDivision
Indigent Defense Services DivisionJob Classification Title
Systems Analyst III (NS)Position Number
60088775Grade
JB25About Us
DO YOUR CAREER JUSTICE! Each and every day, North Carolina's courts help provide safety for our communities, prosperity for our economy, and protection for the rights, liberties, and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7,000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor, denial, or delay.
Description of Work
SALARY RANGE: $60,000.00 - $82,500.00Knowledge Skills and Abilities/Management Preferences
Primary responsibilities for this position include but are not limited to the following:
Serve as a liaison between customers and Information Technology Management; respond to requests sent via email and ticketing systems; prepare various types of communications and respond to customers' questions and in a courteous, knowledgeable and timely manner.
Assure business problems are fully understood; capture detailed requirements and business rules; analyze alternative solutions; solve problems; and make recommendations.
Administer applications, including onboarding, license management, configuration, maintain system documentation, document and update use cases.
Develop supporting business processes documentation and provide input on enhancements and system integrations to the development team.
Develop and manage a library of training resources and conduct training for end users as needed.
This position reports to the IDS Business Process manager. Work hours are typically 8:00 AM - 5:00 PM, Monday – Friday.
KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:
Knowledge of: Software development lifecycle; systems administration including configuration, onboarding, and license management; project management techniques.
Skills in: Developing training materials; organizing and conducting training events for end users; interpreting clients' needs; requirements documentation and process improvement.
Ability to: Plan and manage the integration and implementation of technology platforms. Solve complex technical problems, considering available resources, and identify new possible outcomes achievable through current platforms.
The Technology Services Division of the NC Administrative Office of the Courts is an award-winning team! Check out our recent accolades:
Health & Wellness Benefits
Modern Fitness Center
Yoga & Pilates Classes
Walking Trail
CPR Training
Annual Flu Shot Clinic for Employees and Families
Wellness Fair
Agency Softball Team
Lunch & Learn Programs
Employment Benefits
Generous Insurance Options
Retirement Package (purchase option for other government plans)
Flexible Benefits Package
401(k)
Vacation & Sick Leave
Longevity Program
Service Awards
Come join a great team! Learn more about the NC Administrative Office of the Courts here: http://www.ncids.org
Supplemental and Contact Information:
INSTRUCTIONS:
Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications will not be accepted.
Before applying, please read the Online Employment Application Guide for instructions on creating your profile and applying for specific postings.
It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Résumés are not accepted in lieu of fully completed applications.
*NOTE* Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your application before submitting it. Applications may not be altered after they have been submitted.
All NC Judicial Branch agencies are Equal Opportunity Employers.
The North Carolina Judicial Branch participates in E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
Charmaine Leeks
NC Administrative Office of the Courts
Human Resources Division
www.nccourts.org/Careers
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree preferably with a major in computer science, court administration, business administration, or a related field, and three (3) years of experience in an appropriate field; or an equivalent combination of education and experience.
Management prefers applicants with experience in any of the following: court applications, enterprise web applications, requirements elicitation, HTML or Dreamweaver, and Section 508 compliance. Systems Analyst experience helpful. Highly motivated candidates who work well in a team environment are encouraged to apply.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Charmaine James LeeksEmail:
HumanResources@nccourts.org
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