Role overview

Qualifications

Strong Linux systems administration
Experience with incident management and production support
Familiarity with cloud infrastructure (AWS preferred) and container orchestration (Docker, Kubernetes)
Scripting or programming experience in Python, Bash, Go, or similar

Responsibilities

Act as a primary or escalation responder in a 24x7 on-call rotation
Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
Coordinate across Engineering, Infrastructure, Security, and Product teams
Execute and improve runbooks, playbooks, and escalation paths

Key facts

Remote from: United Kingdom
Full time
Site Reliability Engineer (SRE)
English

Other skills

Calmness Under Pressure
Distributed Team Management
Verbal Communication Skills
Problem Solving

About the company

NICE Ltd

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Company details

Company typeXLarge

Company size5001 - 10000

Links

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Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.

Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts.

How will you make an impact?

Incident Response & Operations

Act as a primary or escalation responder in a 24x7 on‑call rotation
Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
Coordinate across Engineering, Infrastructure, Security, and Product teams
Execute and improve runbooks, playbooks, and escalation paths
Drive blameless post‑incident reviews (PIRs) and track corrective actions

Monitoring, Alerting & Observability

Own service health monitoring across infrastructure, applications, and dependencies
Design and maintain alerting strategies that align with SLIs/SLOs
Reduce alert fatigue through signal‑to‑noise improvements
Build dashboards using tools such as:

Grafana
Prometheus
Datadog / Splunk / CloudWatch

Reliability Engineering & Automation

Automate repetitive operational tasks to reduce manual toil
Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
Implement self‑healing and auto‑remediation where possible
Partner with engineering teams to improve system design for reliability

Platform & Infrastructure Support

Support and troubleshoot:

Linux‑based systems
Cloud platforms (AWS, Azure, GCP)
Kubernetes / containerized environments

Assist with capacity planning and availability reviews
Ensure operational readiness for production releases

Have you got what it takes?

Technical

Strong Linux systems administration
Experience with incident management and production support
Familiarity with:

Cloud infrastructure (AWS preferred)
Containers & orchestration (Docker, Kubernetes)
Monitoring/alerting platforms

Scripting or programming experience in Python, Bash, Go, or similar
Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

Operational

Experience working in 24x7 NOC or production operations environments
Ability to handle high‑pressure incidents calmly and effectively
Strong written and verbal communication for incident coordination
Comfort working from runbooks—but improving them when they fall short

Preferred / Differentiators

Experience defining or operating to SLOs / SLIs
Prior migration from traditional NOC → SRE model
Infrastructure as Code experience (Terraform, Ansible, etc.)
Exposure to security, compliance, or regulated environments

Requisition ID: 10579.

Reporting into: Manager, Network Operations.

Role Type: Individual Contributor.

#LI-Remote

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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