Role overview

Qualifications

Bachelor’s degree or equivalent experience
4+ years of experience in healthcare partnerships, provider relations, customer success, account management, community engagement, network development, or related field
Experience using HubSpot or a similar CRM for contact management, stakeholder tracking, and activity documentation
Experience working cross-functionally across commercial, operational, and strategic teams

Responsibilities

Maintain and grow a prioritized database of care facilities, provider organizations, advocacy groups, and other stakeholders with high transportation needs or strategic relevance in key Medicaid and Medicare Advantage markets
Lead care facility partnership engagement and change management during new program implementations, partnering with the internal Facilities team to support local alignment, smooth onboarding, and adoption of programs, tools, and workflows
Build and maintain relationships with facility leaders, advocacy groups, and other local stakeholders, representing SafeRide Health in external meetings, market visits, and community events as applicable
Gather and synthesize standing orders, complaints, stakeholder feedback, competitive intelligence, and product or market listening insights to identify patterns, surface opportunities, and inform cross-functional teams

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
English

Other skills

Consultative Approaches
Communication
Teamwork
Analytical Thinking
Prioritization
Relationship Building
Problem Solving

About the company

Walker Bowen Talent Partners

We are in the business of making connections and growing startups. Walker Bowen Talent Partners enhances the growth of fast-moving start-ups with dynamic teams of high performers and leaders. A diverse, woman owned company, we offer more than 30 years combined experience in professional recruiting and staffing services, building startups and high-growth companies spanning multiple industries. Since our inception, we have been focused on building a strategic, quality search practice and specialize in talent advisory by creating tailored solutions for startups and growing companies. Startups often times don’t need in house recruiting until later in their company’s growth but they still need recruiting expertise in order to grow. Our team of advisors and consulting partners offer a portfolio of services to positively impact your company’s success and includes: Experienced Recruiters, Fractional CxOs, Human Resources, Marketing, and Organizational Development and Leadership Consultants distributed across the US, each with a diverse background specializing in various industries and skills. We understand the unique characteristics required to successfully build a company and love working with entrepreneurial-minded, tenacious teams to positively impact their scaling organization. We are solution, individual and partnership focused. How can we help you grow?

Company details

Company size2 - 10

Links

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Job description

This is a remote position.

Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to expand their services and partnerships across the US.

The Manager, Care Network Partnerships will be responsible for strengthening connections among care facilities, provider organizations, advocacy groups, and community stakeholders that influence access to and coordination of non-emergency medical transportation in Medicaid and Medicare markets.

If you’re inspired by expanding patient care services while working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat!

Our Client

Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country.

About the Role

The Manager, Care Network Partnerships serves as a strategic relationship partner focused on strengthening connections among care facilities, provider organizations, advocacy groups, and community stakeholders that influence access to and coordination of non-emergency medical transportation in Medicaid and Medicare markets.

Sitting within the Growth team, this role works cross-functionally with sales, marketing, account management, facilities, operations, transportation operations, and product to build external relationships, support facility market development, surface actionable insight, and improve adoption of our client's programs and tools.

This role uses HubSpot as the primary platform for contact and stakeholder management, relationship tracking, outreach documentation, and visibility into engagement across markets. This role goes beyond traditional account management or customer support by serving as a consultative, externally facing partner who builds connective tissue between external stakeholder needs, community relations, and internal priorities.

Job Responsibilities

Maintain and grow a prioritized database of care facilities, provider organizations, advocacy groups, and other stakeholders with high transportation needs or strategic relevance in key Medicaid and Medicare Advantage markets
Lead care facility partnership engagement and change management during new program implementations, partnering with the internal Facilities team to support local alignment, smooth onboarding, and adoption of programs, tools, and workflows
Build and maintain relationships with facility leaders, advocacy groups, and other local stakeholders, representing SafeRide Health in external meetings, market visits, and community events as applicable
Gather and synthesize standing orders, complaints, stakeholder feedback, competitive intelligence, and product or market listening insights to identify patterns, surface opportunities, and inform cross-functional teams
Support account management and internal teams as a point of contact for facility market needs across new health plan implementations and existing plans
Maintain accurate stakeholder records, outreach activity, engagement notes, and strategic relationship intelligence in HubSpot to support cross-functional planning, growth efforts, and RFP opportunities
Contribute to strategic outreach and socialization efforts with local organizations, advocacy groups, and state or community stakeholders, as appropriate
Track and report on measurable partnership impact, including program utilization and engagement within markets

Requirements

Bachelor’s degree or equivalent experience
4+ years of experience in healthcare partnerships, provider relations, customer success, account management, community engagement, network development, or a related field
Experience working with healthcare facilities, provider organizations, Medicaid-adjacent programs, or community-based stakeholders
Experience using HubSpot or a similar CRM for contact management, stakeholder tracking, and activity documentation
Experience working cross-functionally across commercial, operational, and strategic teams

Preferred Qualifications

Experience working in Medicaid or Medicare Advantage markets, particularly in roles related to access, coordination, or transportation
Experience supporting market development, partnership growth, or new program implementations
Familiarity with healthcare operations, care coordination workflows, or discharge planning processes

Benefits

Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including:

Career growth and development opportunities in a mission-driven organization
Competitive salary, annual bonus opportunities, and equity options
Remote with flexible hours
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave

Salary: 1-10