Key Facts

Remote From:

Full time

English, Portuguese

Hard Skills

Desktop Support Internet Protocols Suite Domain Name System System Administration Hardware Support Network Monitoring Engineering Documentation Escalation Procedures Hardware Support LAN Switching +2 more

Other Skills

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Troubleshooting (Problem Solving)
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Communication
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Teamwork
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Customer Service
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Must be able to speak English and be fluent in Portuguese
Proven experience in desktop support or a similar technical support role
Strong customer service skills with the ability to communicate technical information clearly to non-technical users
Familiarity with Windows Server administration and management

Requirements:

Provide technical support for hardware and software issues related to desktops, laptops, and peripherals
Assist users with troubleshooting and resolving technical problems via phone, email, or in-person
Maintain and support Windows Server environments, ensuring optimal performance
Monitor network performance, including TCP/IP protocols, LAN configurations, and connectivity

Sole Hire

About Sole Hire

Bridging the gap between employers and employees is integral in establishing a strong team. Strategic HR Consulting and Smart Recruiting Services provide the necessary tools to foster a beneficial relationship between the two parties. With an organized approach to human resources that emphasizes effective communication, mutual trust, and respect, teams will be able to reach their potential by solving conflicts quickly and addressing everyone's needs. These programs can help strengthen bonds within teams by transforming employer-employee interactions from transactional to relational. As a result, organizations will be able to build teams that can meet and exceed expectations in both quality performance and collaboration. Visit our Website at www.solehire.com Need help recruiting? Send your request to Recruitment@solehire.com Have general questions? Inquire at Info@solehire.com

Founded: 2018

Company size: 2 - 10

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Job description

This is a remote position.

We are seeking a bilingual Brazilian Portuguese-speaking skilled Helpdesk Technician II to join our dynamic team. In this role, you will provide exceptional technical support and assistance to our users, ensuring that their IT systems are functioning optimally. You will be the first point of contact for troubleshooting issues and will work closely with other IT professionals to resolve complex problems. The ideal candidate will possess strong communication skills and customer service skills, as well as a solid understanding of computer networking and desktop support.

Responsibilities

Provide technical support for hardware and software issues related to desktops, laptops, and peripherals.
Assist users with troubleshooting and resolving technical problems via phone, email, or in-person.
Maintain and support Windows Server environments, ensuring optimal performance.
Manage DNS configurations and troubleshoot connectivity issues.
Communicate effectively with users to understand their needs and provide timely solutions.
Monitor network performance, including TCP/IP protocols, LAN configurations, and connectivity.
Support macOS systems alongside Windows environments to ensure comprehensive user assistance.
Document all support interactions in the ticketing system for future reference and analysis.
Collaborate with other IT staff to escalate complex issues as necessary.

Requirements

Excellent problem-solving, communication, and interpersonal skills.
Proven experience in desktop support or a similar technical support role.
Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
Familiarity with Windows Server administration and management.
Knowledge of DNS, TCP/IP networking concepts, and LAN setup is essential.
Experience supporting macOS systems is a plus.
Ability to work independently as well as part of a team in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Must be able to speak English and be fluent in Portuguese

Benefits

Join us as a Helpdesk Technician II where you can make a significant impact by providing top-notch support while enhancing your skills in a collaborative environment.

Job Type: Full-time