Key Facts

Remote From:

Canada

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

•
Quality Control
•
Communication

The Salvation Army in Canada

Non-profit Organization - Charity

About The Salvation Army in Canada

The Salvation Army is an international Christian organization that began its work in Canada in 1882 and has grown to become the largest non-governmental direct provider of social services in the country. The Salvation Army gives hope and support to vulnerable people today and every day in 400 communities across Canada and more than 120 countries around the world. The Salvation Army offers practical assistance for children and families, often tending to the basic necessities of life, provides shelter for homeless people and rehabilitation for people who have lost control of their lives to an addiction.

Company type: XLarge

Industry: Non-profit Organization - Charity

Founded: 2018

Company size: 10001

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Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management (DXP/DAM) solutions. This role translates business needs into clear functional requirements, supports platform delivery and integration, and ensures technology solutions drive measurable business and user outcomes.

Key Accountabilities

Lead end-to-end requirements gathering across business, digital, and operational workflows
Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms
Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes
Partner with architects, developers, and integrators to support platform design and implementation
Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control
Support vendor evaluation, RFP development, and SaaS solution selection
Coordinate and support system, integration, and user acceptance testing
Identify system or process gaps and recommend improvements that enhance efficiency and user experience

Key Skills & Experience

7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
Strong expertise in requirements analysis, process modeling, and solution design
Experience working in SaaS and cloud-based platform ecosystems
Solid understanding of system integrations, APIs, and relational databases
Proven ability to collaborate with business leaders, technical teams, and external vendors
Exceptional communication, facilitation, and stakeholder management skills
Experience supporting digital transformation initiatives; non-profit experience is an asset

Compensation:

The target hiring range for this position is $105,518.40 to $131,913.60 with a maximum of $158,288.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.