Key Facts

Remote From:

Full time

English

Hard Skills

Grievance Arbitration Labor Law Industrial Relations Escalation Management Performance Management Engineering Documentation Discrimination Complaints Arbitration Industrial Relations Emerging Risk Union Negotiations Positive Discipline Care Management Business Partnering Risk Analysis Mediation Complaint Investigations Cross-Functional Collaboration Stakeholder Communications

Other Skills

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Investigation
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Decision Making
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Professionalism
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Analytical Skills
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Coaching

The Salvation Army in Canada

Non-profit Organization - Charity

About The Salvation Army in Canada

The Salvation Army is an international Christian organization that began its work in Canada in 1882 and has grown to become the largest non-governmental direct provider of social services in the country. The Salvation Army gives hope and support to vulnerable people today and every day in 400 communities across Canada and more than 120 countries around the world. The Salvation Army offers practical assistance for children and families, often tending to the basic necessities of life, provides shelter for homeless people and rehabilitation for people who have lost control of their lives to an addiction.

Company type: XLarge

Industry: Non-profit Organization - Charity

Founded: 2018

Company size: 10001

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Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Labour Relations Specialist provides expert, consultative labour relations support to leaders and Human Relations Business Partners across a complex, multi‑union environment. As a key member of the Labour Relations Centre of Excellence, this role ensures labour relations practices are consistent, defensible, and aligned with The Salvation Army’s Mission, Vision, and Values—supporting a credible, responsive, and values-driven people environment.

Key Accountabilities

Provide expert labour relations advice on grievances, investigations, discipline, performance management, and terminations
Conduct intake and triage of union and non-union complaints, including harassment and discrimination matters
Support consistent interpretation and application of collective agreements, legislation, and enterprise LR strategy
Manage and support grievance processes, including investigation preparation and resolution
Partner with HRBPs to assess risk, determine escalation pathways, and reinforce consistent practices
Coach and guide leaders on effective union-management practices and sound LR decision-making
Support mediation and arbitration preparation in collaboration with Labour Relations leadership and legal counsel
Contribute insights, trends, and emerging risks to inform COE strategy and enterprise alignment
Maintain thorough, defensible documentation and exercise sound professional judgment

Skills & Experience

Minimum 5 years’ progressive experience in labour relations or HR with a strong LR focus
Advanced knowledge of labour legislation, collective agreements, and union-management dynamics
Proven experience managing complex grievances, investigations, and sensitive casework
Strong risk assessment, documentation, and case management skills
Trusted advisor and coach to leaders and HR partners, with respect for role boundaries
Ability to translate complex labour relations issues into practical, actionable guidance
Effective collaborator within shared services or matrixed environments
Demonstrated professionalism, discretion, and alignment with mission-driven values.

Compensation:

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.