Key Facts

Remote From:

Full time

Entry-level / graduate

English, Greek

Hard Skills

LiveChat Microsoft Bookings Customer Relationship Management Help Desk Support Help Desk Support User Feedback Call Center Experience Outbound Sales Skills

Other Skills

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Troubleshooting (Problem Solving)
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Record Keeping
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Customer Service
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Communication
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Adaptability
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Multitasking
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Time Management
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Teamwork
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

Fluency in Croatian and English, both written and verbal
Excellent communication and customer service skills
Ability to work independently and manage time effectively in a remote environment
Strong problem-solving and multitasking abilities

Requirements:

Handle customer inquiries and support requests in Croatian via phone, email, and chat
Assist customers with booking-related questions and problem resolution
Maintain accurate records of customer interactions using CRM tools
Collaborate with internal teams to resolve complex issues promptly

Job description

Mercier Consultancy is excited to present a remote work opportunity for a Croatian-Speaking Service Agent to support Booking.com customers from anywhere in Greece! We are seeking enthusiastic and customer-focused individuals who are fluent in Croatian and committed to delivering outstanding service in a work-from-home setting.

As a Croatian-Speaking Service Agent, you will serve as a key point of contact for Booking.com users, assisting with inquiries, resolving issues, and ensuring a seamless booking experience. This role offers the flexibility to work comfortably from your own home within Greece while being part of a dynamic team.

Responsibilities

Handle customer inquiries and support requests in Croatian via phone, email, and chat
Assist customers with booking-related questions and problem resolution
Maintain accurate records of customer interactions using CRM tools
Collaborate with internal teams to resolve complex issues promptly
Provide product information and guidance to enhance the customer experience
Collect customer feedback to help improve services
Participate in ongoing training to stay informed about Booking.com policies and updates

Requirements

Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
Excellent communication and customer service skills
Experience in customer service or call center roles is preferred
Ability to work independently and manage time effectively in a remote environment
Strong problem-solving and multitasking abilities
Reliable internet connection and a suitable home workspace
Flexible and adaptable to dynamic work conditions

Benefits