Key Facts

Remote From:

Full time

English

Hard Skills

Fraud Detection Fraud Investigation Teller Transactions Regulatory Compliance Accounts Receivable Compliance Management Office Equipment Process Management Fraud Investigation Online Communication Presentation Training Conflict Management

Other Skills

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Team Leadership
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Microsoft Office
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Customer Service
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Quality Control
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Decision Making
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Active Listening
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Multitasking
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Grammar
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Social Skills
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Problem Solving

Job description

Overview:

Overview

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

Medical/Dental/Vision Insurance
Employee discount on loans Team members qualify for a discount on consumer loans.
Tuition Reimbursement of up to $5,250 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities:

Under limited supervision, this role actively manages complex and escalated fraud cases while overseeing workflow, providing real‑time guidance, and ensuring regulatory compliance. This position balances production work with supervisory responsibilities to ensure operational stability, consistency, and team development. This role is expected to maintain a level of active casework and investigative responsibilities while serving in a supervisory capacity.

Qualifications:

REQUIRED SKILLS/EXPERIENCE:
• Bachelor of Arts/Science degree from an accredited university preferred; high school diploma or equivalent required.
• Four years work experience on a quality control, compliance, collections, fraud/loss prevention and/or BSA/AML team required.
• One year of prior management experience, or demonstrated leadership experience within the CU, is required.
• Knowledge of collections, teller/branch operations, member (or customer) service or experience servicing plastic card (ATM, debit, credit card) products required.
• Exercises mature judgment and resolve problems quickly and independently.
• Maintains mature communication skills including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc) and the ability to effectively operate standard office equipment in a remote or in-office environment.

PHYSICAL DEMANDS
• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive key strokes.

WORK ENVIRONMENT
• Remote work environment.
• Sedentary role.
• Travel to Grow HQ in Tampa, FL required on occasion.