Principal Consultant, Digital Sourcing Solutions - Toronto, Canada
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital solutions faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.
Position Overview
This role, reporting into the Sourcing Solution of the Digital practice within the Americas Consulting region, supports one or multiple engagements simultaneously with a small to mid-size team of ISG consultants and advisors. These engagements may be part of a broader program-level engagement, may focus on a specific area, or may span widely across technology, or into components of business operations.
This role will support the development of IT Delivery Strategies and Sourcing Solutions. While ISG holds a solid point of view with relevant methodologies, structured design approaches, and artifacts, our consultants and advisors are key to providing leading value-added solutions that meet our clients’ targeted outcomes.
Responsibilities
Leads or assists with projects that enable the client to realize its goals and objectives. For example, generate client revenue, savings, optimization, etc.
Facilitates, evaluates, and confirms the needs of the client’s business and assists in the assessment of how ISG can provide a solution to provide optimal business benefit
Interacts directly with senior client and technology service provider executives
Assists and/or leads client strategy and IT assessment projects related to specific technologies (e.g., Cloud Services, SaaS platforms, etc.), IT architecture, process, and design, ensuring effective alignment of IT investment with business requirements
Serves as a trusted advisor to clients and technology service providers in areas of technology expertise, sourcing, project management, executive relationships, leadership, and negotiations
Independently develops project work plans and customizes them to meet client specifications
Performs data metrics analysis, comparison with market data, current state assessments, change readiness, gap and opportunity analysis, delivery model alternatives analysis, and a service delivery strategy
Develops, leads, and executes all components of sourcing agreements and associated transactions, including the services, financial, performance, resource, governance, service delivery and management, and contract terms
Leads or assists in the development of strategy or tactics to drive service providers to the client-desired outcomes
Assists post-assessment transactional work, including managing the sourcing lifecycle through vendor selection
Participates in the planning and the development of all project deliverables and assumes overall responsibility for the engagement budget, work plans, scope, project milestones, issues management, and risk management utilizing ISG’s methods, tools, and templates
Required Skillsets
This is a remote position based in the US or Ontario, Canada
10+ years of relevant industry, sourcing, or managed services consulting
8+ years participating in large, complex, and /or multiple smaller to medium projects simultaneously, highly leveraged and potentially virtual or global teams, consisting of various skill sets, to deliver consulting engagements
5+ years in IT Management, working in a technical delivery role, including in an environment managing or providing delivery leadership for complex operations
Big 4 consulting experience is a plus
Excellent presentation, verbal, and written communication skills with the ability to understand complex business problems, synthesize conversations, business solutions, and effectively communicate at all levels of corporate organizations
The ability to listen to clients and interpret business needs into solutions and requirements
Subject Matter Expert with deep operational and/or technical knowledge in at least 2 of the following subjects:
Enterprise Agility (DevOps)
Cloud Architecture and Design
Cloud Computing (SaaS, PaaS, IaaS)
Applications and Infrastructure Virtualization
Applications Rationalization and Modernization
Analytics, IOT, Automation
Enterprise Architecture
Applications Development, Maintenance, and Support
Data Center Operations
Managed Network Services
Workplace Services
Service Desk
Or Technology Modernization
Expert knowledge with MS-Office suite of software applications and tools, including Microsoft Word, Excel, PowerPoint, MS Teams, and MS Outlook
Hands-on experience with Contract Life Cycle tools (e.g., Ariba, Coupa) for IT services and software/hardware assets, providing contract management consulting and optimization recommendations across IT services, applications, infrastructure, BPO, software, and hardware.
Education
Bachelor’s Degree required
MBA or another advanced degree (s) desirable
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
